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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Business performance measurement : theory and practice
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Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
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Customer satisfaction and business performance
Kristensen, Kai
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Martensen, Anne
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Grønholdt, Lars
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Business performance measurement : theory and practice
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(pp. 279-294)
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2002
Persistent link: https://www.econbiz.de/10001661978
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Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
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(pp. 143-152)
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2021
Persistent link: https://www.econbiz.de/10012506167
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