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Kundenzufriedenheit
USA
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Han, Heesup
54
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28
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20
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18
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17
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17
Aksoy, Lerzan
16
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Keiningham, Timothy
13
Loureiro, Sandra Maria Correia
13
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13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
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12
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12
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11
Rather, Raouf Ahmad
11
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10
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10
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10
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10
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10
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10
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10
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10
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9
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9
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A. C. Nielsen Company <Northbrook, Ill.>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
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Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
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1
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1
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1
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1
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1
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Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
160
The journal of services marketing
112
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
64
Tourism management : research, policies, practice
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
The service industries journal
54
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
International journal of electronic marketing and retailing : IJEMR
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of strategic marketing
41
Journal of service management
38
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
32
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Managing service quality : MSQ ; an international journal
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of internet commerce
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of business information systems : IJBIS
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International journal of services and operations management
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ECONIS (ZBW)
5,828
EconStor
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3
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1
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
Saved in:
2
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
3
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
4
Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness
Kim, Jihyun
;
Lee, Hyun-hwa
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 619-627
Persistent link: https://www.econbiz.de/10003781885
Saved in:
5
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
6
The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.
;
Jones, Kiku
- In:
Journal of electronic commerce in organizations : the …
7
(
2009
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
Saved in:
7
A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C.
- In:
International business and economics research journal
8
(
2009
)
4
,
pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
Saved in:
8
The effect of superstitious beliefs on performance expectations
Block, Lauren
;
Kramer, Thomas
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003851349
Saved in:
9
Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.
;
Lancellotti, Matthew
;
Hagtvedt, Henrik
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
Saved in:
10
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin
;
Xiao, Jing-jian
;
Tang, Chuanyi
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
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