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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Mitchell, Vincent-Wayne
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Walsh, Gianfranco
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Zhong, Jing Yang
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European journal of marketing : EJM
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ECONIS (ZBW)
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When having is not enough : implications of being satisfies
Zhong, Jing Yang
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
47
(
2013
)
11/12
,
pp. 1975-2001
Persistent link: https://www.econbiz.de/10010205947
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2
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
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