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Servicewüste Deutschland? : Chancen für den Mittelstand!
Benkenstein, Martin - In: Globalisierung und Wirtschaftswachstum …, (pp. 63-70). 2006
Persistent link: https://www.econbiz.de/10003445266
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How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne; Uhrich, Sebastian; Benkenstein, Martin - In: The journal of services marketing 28 (2014) 2, pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
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Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
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Turning dissatisfied into satisfied customers : how referral reward programs affect the referrer's attitude and loyalty toward the recommended service provider
Kuester, Madlen; Benkenstein, Martin - In: Journal of retailing and consumer services 21 (2014) 6, pp. 897-904
Persistent link: https://www.econbiz.de/10010437822
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Commitment in der Dienstleistungsbeziehung : Entwicklung eines integrierten Erklärungs- und Wirkungsmodells
Stenglin, Ariane von - 2008 - 1. Auflage
Persistent link: https://www.econbiz.de/10003656809
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Messung von Qualitätsanforderungen in Dienstleistungsnetzwerken : dargestellt am Beispiel touristischer Dienstleistungen
Benkenstein, Martin; Zielke, Katja - In: Dienstleistungsnetzwerke, (pp. 405-423). 2003
Persistent link: https://www.econbiz.de/10001744310
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Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja; Benkenstein, Martin - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776