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Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
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Neglected outcomes of customer satisfaction
Homburg, Christian; Luo, Xueming - 2006
Persistent link: https://www.econbiz.de/10003387299
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How buyer's expected benefits, perceived risks, and e-business readiness influence their e-marketplace usage
Rao, S. Subba; Truong, Dothang; Senecal, Sylvain; Le, … - In: Industrial marketing management : the international … 36 (2007) 8, pp. 1035-1045
Persistent link: https://www.econbiz.de/10003555800
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Is doing good good for you? : how corporate charitable contributions enhance revenue growth
Lev, Baruch; Petrovits, Christine M.; Radhakrishnan, Suresh - In: Strategic management journal 31 (2010) 2, pp. 182-200
Persistent link: https://www.econbiz.de/10003921350
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On the individual and social determinants of neighbourhood satisfaction and attachment
Corrado, Germana; Corrado, Luisa; Santoro, Emiliano - In: Regional studies 47 (2013) 4, pp. 544-562
Persistent link: https://www.econbiz.de/10009751716
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Is sniping a problem for online auction markets?
Backus, Matthew; Blake, Tom; Masterov, Dimitriy V.; … - 2015
Persistent link: https://www.econbiz.de/10010496105
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Essays in empirical asset pricing and investments
Zimmermann, Lukas - 2020
Persistent link: https://www.econbiz.de/10012518913
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Exit, tweets, and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
Hirschman's Exit, Voice, and Loyalty highlights the role of “voice” when individuals confront an unexpected deterioration in quality. Yet, voice has received little attention. To motivate our empirical analysis, we develop a simple model of voice as the equilibrium of a relational contract...
Persistent link: https://www.econbiz.de/10011646339
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Exit, tweets and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
Persistent link: https://www.econbiz.de/10011612639