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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Supply chain
36,510
Lieferkette
35,840
Service quality
21,606
Dienstleistungsqualität
20,855
Lieferantenmanagement
17,493
Supplier relationship management
17,450
Qualitätsmanagement
16,837
Quality management
15,157
Theorie
8,857
Theory
8,795
Customer satisfaction
6,969
Relationship marketing
6,382
Beziehungsmarketing
6,373
Consumer behaviour
5,350
Konsumentenverhalten
5,303
Logistik
4,986
Logistics
4,808
Deutschland
4,526
Germany
4,249
USA
4,109
United States
4,026
Unternehmensnetzwerk
3,289
Business network
3,279
Risikomanagement
3,053
Risk management
2,992
Lagerhaltungsmodell
2,712
Inventory model
2,710
Wirtschaftsprüfung
2,708
Sustainability
2,703
Financial audit
2,696
Industrie
2,668
Manufacturing industries
2,665
Logistikdienstleister
2,657
Logistics provider
2,656
Supply Chain Management
2,590
Electronic Commerce
2,569
Nachhaltigkeit
2,568
E-commerce
2,525
Product quality
2,485
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Online availability
All
Undetermined
3,070
Free
1,138
Type of publication
All
Article
5,907
Book / Working Paper
858
Journal
2
Type of publication (narrower categories)
All
Article in journal
5,699
Aufsatz in Zeitschrift
5,699
Aufsatz im Buch
192
Book section
192
Graue Literatur
85
Non-commercial literature
85
Hochschulschrift
81
Working Paper
58
Conference paper
57
Konferenzbeitrag
57
Arbeitspapier
55
Thesis
51
Case study
38
Fallstudie
38
Collection of articles of several authors
21
Sammelwerk
21
Aufsatzsammlung
12
Konferenzschrift
12
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
Article
2
Handbook
2
Handbuch
2
Interview
2
Umfrage
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Norm
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
6,576
German
191
French
1
Italian
1
Author
All
Han, Heesup
34
Svensson, Göran
29
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Balaji, M. S.
16
Wong, IpKin Anthony
16
Söderlund, Magnus
15
Gustafsson, Anders
14
McColl-Kennedy, Janet R.
14
Roberts-Lombard, Mornay
14
Shahin, Arash
14
Bilgihan, Anil
13
Ringle, Christian M.
13
Amin, Muslim
11
Grégoire, Yany
11
Jang, Soocheong
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Gil Saura, Irene
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Evanschitzky, Heiner
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
217
International journal of hospitality management
214
Journal of business research : JBR
155
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The journal of services marketing
130
The service industries journal
107
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
78
The TQM journal : the international review of organizational improvement
72
International journal of productivity and quality management : IJPQM
67
Journal of air transport management
65
Service business
64
Tourism management : research, policies, practice
64
International journal of quality and service sciences
58
International journal of services and operations management
57
Total quality management & business excellence
57
Cogent business & management
56
Journal of service research : JSR
56
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
International journal of services and operations management : IJSOM
37
Quality management journal : QMJ
37
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
33
The journal of business & industrial marketing
33
Journal of the Academy of Marketing Science
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
30
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of electronic customer relationship management : IJECRM
25
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Source
All
ECONIS (ZBW)
6,758
EconStor
6
OLC EcoSci
3
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1
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1
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar
;
Sachdeva, Anish
;
Gupta, Ajay
- In:
International journal of logistics systems and …
35
(
2020
)
2
,
pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
Saved in:
2
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
3
Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John
;
Wagner, Beverly
;
Kelly, Stephen
- In:
International journal of operations & production …
33
(
2013
)
10
,
pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
Saved in:
4
Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis
;
Giovanis, Apostolos
;
Binioris, Spyridon
- In:
Journal of modelling in management
9
(
2014
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
Saved in:
5
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
6
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
7
Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks
Börekçi, Dilek Yilmaz
;
Say, Arzu Işeri
;
Kabasakal, Hayat
- In:
Journal of management & organization : JMO
20
(
2014
)
6
,
pp. 808-831
Persistent link: https://www.econbiz.de/10011905894
Saved in:
8
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
9
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
10
How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Świtała, Marcin
;
Cichosz, Marzenna
;
Trzęsiok, Joanna
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
15
(
2019
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
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