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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
59
Beziehungsmarketing
57
Consumer behaviour
31
Konsumentenverhalten
31
Salespeople
27
Verkaufspersonal
26
Lieferantenmanagement
23
Marketing management
23
Supplier relationship management
23
Marketingmanagement
22
USA
16
United States
16
Firm performance
13
Selling
13
Unternehmenserfolg
13
Verkauf
13
Einzelhandel
12
Retail trade
12
Customer satisfaction
11
Distribution channel
11
Vertriebsweg
11
B-to-B-Marketing
10
Business-to-business marketing
10
Marketing
10
Market research
9
Marktforschung
9
Theorie
9
Theory
9
relationship marketing
9
Arbeitsverhalten
7
Dienstleistungsqualität
7
E-commerce
7
Electronic Commerce
7
Online retailing
7
Online-Handel
7
Resource-based view
7
Ressourcenorientierter Ansatz
7
Service quality
7
Work behaviour
7
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Evans, Kenneth R.
4
Arnold, Todd J.
2
Dong, Beibei
2
Henderson, Conor M.
2
Palmatier, Robert W.
2
Sivakumar, K.
2
Zou, Shaoming
2
Arndt, Aaron
1
Bagherzadeh, Ramin
1
Beck, Joshua T.
1
Bhattarai, Ashok
1
Farhang, Maryam
1
Jackson, Yamile C.
1
Jung, Jin Ho
1
Kamran-Disfani, Omid
1
Landry, Timothy D.
1
Lee, Ju-Yeon
1
Mady, Sarah
1
Makarem, Suzanne C.
1
Mohan, Mayoor
1
Murray, Lynn M.
1
Pongpatipat, Chatdanai
1
Rayburn, Steven W.
1
Scheer, Lisa K.
1
Sridhar, Shrihari
1
Watson, George F., IV.
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Yoo, Jay Jaewon
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Journal of service research
2
Journal of service research : JSR
2
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
The journal of personal selling & sales management : JPSSM
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The journal of services marketing
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ECONIS (ZBW)
9
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1
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
2
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
3
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
4
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
5
Store managers, profitability and satisfaction in multi-unit enterprises
Murray, Lynn M.
;
Evans, Kenneth R.
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 207-222
Persistent link: https://www.econbiz.de/10009761811
Saved in:
6
The impact of salesperson credibility-building statements on later stages of the sales encounter
Arndt, Aaron
;
Evans, Kenneth R.
;
Landry, Timothy D.
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10010338159
Saved in:
7
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
8
Effect of customer-centric structure on long-term financial performance
Lee, Ju-Yeon
;
Sridhar, Shrihari
;
Henderson, Conor M.
; …
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 250-268
Persistent link: https://www.econbiz.de/10010515893
Saved in:
9
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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