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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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International journal of hospitality management
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ECONIS (ZBW)
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It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra
;
Peters, Mike
;
Strobl, Andreas
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
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Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
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3
The effect of price on word of mouth : first time versus heavy repeat visitors
Matzler, Kurt
;
Teichmann, Karin
;
Strobl, Andreas
; …
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 453-459
Persistent link: https://www.econbiz.de/10011949903
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