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~subject:"Kundenzufriedenheit"
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Reverse logistics capabilities...
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Kundenzufriedenheit
Relationship marketing
26,201
Beziehungsmarketing
25,527
Einzelhandel
17,786
Retail trade
15,184
Prozessmanagement
12,608
Consumer behaviour
12,268
Konsumentenverhalten
12,207
Business process management
10,887
Theorie
6,725
Theory
6,681
Customer satisfaction
5,809
Deutschland
5,442
Germany
4,659
Service quality
4,399
Dienstleistungsqualität
4,385
Supply chain
3,961
Lieferkette
3,949
Kostenmanagement
3,263
Lieferantenmanagement
3,161
Supplier relationship management
3,158
Brand management
3,135
Markenführung
3,129
Electronic Commerce
2,979
USA
2,966
Cost management
2,856
E-commerce
2,829
United States
2,825
Reverse logistics
2,542
Online-Handel
2,524
Online retailing
2,513
Betriebliche Kreislaufwirtschaft
2,434
Marketingmanagement
2,253
Social Web
2,242
Social web
2,241
Marketing management
2,225
Brand image
2,150
Markenimage
2,150
Qualitätsmanagement
1,981
Quality management
1,864
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988
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5
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30
Sammelwerk
30
Aufsatzsammlung
26
Guidebook
16
Ratgeber
16
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5
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5
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4
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3
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3
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3
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3
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2
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2
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5,392
German
364
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
21
Svensson, Göran
20
Gil Saura, Irene
19
Prentice, Catherine
19
Mittal, Vikas
15
Aksoy, Lerzan
14
Evanschitzky, Heiner
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Loureiro, Sandra Maria Correia
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Keiningham, Timothy
11
Verhoef, Peter C.
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Söderlund, Magnus
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
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Springer Fachmedien Wiesbaden
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Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
280
Journal of business research : JBR
150
International journal of hospitality management
139
The journal of services marketing
114
The service industries journal
68
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
52
Cogent business & management
49
Service business
48
Journal of service research : JSR
46
Services marketing quarterly
44
Journal of service management
43
Journal of strategic marketing
42
Asia Pacific journal of marketing and logistics
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
34
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
32
International journal of electronic marketing and retailing : IJEMR
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of retailing
29
Journal of service research
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
The international review of retail, distribution and consumer research
26
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
International journal of quality and service sciences
23
International journal of productivity and quality management : IJPQM
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
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ECONIS (ZBW)
5,744
EconStor
6
OLC EcoSci
5
RePEc
1
USB Cologne (EcoSocSci)
1
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1
House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Pulansari, Farida
;
Suparno
;
Sri Gunani Partiwi
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 349-369
Persistent link: https://www.econbiz.de/10011978870
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2
An evaluation of reverse logistics responsiveness and customer satisfaction in retailing
Adebayo, Toyin
-
2022
Persistent link: https://www.econbiz.de/10012887948
Saved in:
3
Effective toolbox for lean service implementation
Song, Wenchao
;
Tan, Kim Hua
;
Baranek, Andrej
- In:
International journal of services and standards
5
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003806425
Saved in:
4
Process improvement in the banking sector
Kovacs, Zsofia
- In:
Journal of securities operations & custody
8
(
2015/2016
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10011488452
Saved in:
5
Design des Vertriebsmodells nach Unternehmensübernahmen im IT-Markt : eine empirische Analyse des Kundennutzens, der Mitarbeiterzufriedenheit und der Kostenstrukturen
Borchert, Carsten
-
2016
Persistent link: https://www.econbiz.de/10011523648
Saved in:
6
European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
7
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
8
Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
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9
Designing waits that work
Norman, Donald A.
- In:
MIT sloan management review
50
(
2008/09
)
4
,
pp. 23-28
Persistent link: https://www.econbiz.de/10003884754
Saved in:
10
Risikofrei zur Produktdienstleistung (RISP) : ein Projektbericht im Rahmen der Programmlinie Fabrik der Zukunft, Impulsprogramm Nachhaltig Wirtschaften
Fresner, Johannes
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003699499
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