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Service quality in electricity distribution in Brazil : a Malmquist approach
Marinho, Alexandre; Resende, Marcelo - 2016
The paper undertakes a dynamic analysis for service quality in the electricity distribution in Brazil between 2010 and 2014 based on Malmquist indexes constructed upon Data Envelopment Analysis (DEA) distance functions. The motivation for the less usual consideration of efficiency frontiers for...
Persistent link: https://www.econbiz.de/10011586315
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Determinants of electricity consumers satisfaction in selected electricity distribution zones in Nigeria : implications for regulatory activities
Usman, Abdullateef - 2013
All over the world customers’ satisfaction has become a veritable tool for measuring organizational performance and relevance. This is the motivation for the investigation of determinant of consumers’ satisfaction in a service sector that has enjoyed state monopoly for a considerable length...
Persistent link: https://www.econbiz.de/10009778292
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Analyzing effectiveness of service quality in Tirupattur post office toward postal life insurance (PLI) and rural postal life insurance (RPLI)
Rasadurai, Dakshayini; Raguraman, M. - In: International journal of financial engineering 10 (2023) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10014251220
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Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish; Najam, Hammad; Nik Kamariah Nik Mat; … - In: Journal of Contemporary Issues in Business and Government 26 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
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Regulating patient care in walk-in clinics
Pazoki, Mostafa; Samarghandi, Hamed - In: Omega : the international journal of management science 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012431845
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Digitalisierung im Handwerk : wer profitiert und wer verliert
Leyen, Kaja von der; Runst, Petrik - 2016
Das Handwerk ist verschiedenen technologiebedingten Veränderungen unterworfen. Es wurde bisher kaum untersucht, welche Handwerksunternehmen von dieser Entwicklung in welcher Weise betroffen sind. Handwerksbetriebe haben z.B. seit einiger Zeit die Möglichkeit, Online-Plattformen, wie MyHammer...
Persistent link: https://www.econbiz.de/10012051166
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The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines
Dang Khoa Tran; Dung Quang Truong - In: Journal of economic development 45 (2020) 1, pp. 145-158
Persistent link: https://www.econbiz.de/10012602708
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Understanding the dynamics of the quality of airline service attributes : satisfiers and dissatisfiers
Park, Sangwon; Lee, Jin-soo; Nicolau, Juan L. - In: Tourism management : research, policies, practice 81 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012297610
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An exploration of frequent service failures in the Brazilian airline industry
Lorenz, Melanie P.; Johnson, Catherine M.; Barakat, Livia L. - In: Latin American business review : journal of the … 18 (2017) 1, pp. 19-45
Persistent link: https://www.econbiz.de/10011685998