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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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International public management journal
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ECONIS (ZBW)
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Finding exits and voices : Albert Hirschman's contribution to the study of public services
John, Peter
- In:
International public management journal
20
(
2017
)
3
,
pp. 512-529
Persistent link: https://www.econbiz.de/10011755613
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Testing Hirschman's exit, voice, and loyalty model : citizen and provider responses to decline in public health services
James, Oliver
;
John, Peter
- In:
International public management journal
24
(
2021
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012608731
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