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~subject:"Kundenzufriedenheit"
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Six sigma : and the quality to...
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Kundenzufriedenheit
Qualitätsmanagement
16,435
Quality management
14,481
Service quality
2,571
Dienstleistungsqualität
2,559
Theorie
1,793
Theory
1,785
Product quality
1,633
Produktqualität
1,627
Deutschland
1,490
Germany
1,337
Prozessmanagement
1,162
Standardisierung
1,098
Standardization
1,097
Business process management
1,061
Supply chain
956
Lieferkette
954
Customer satisfaction
897
Manufacturing industries
837
Industrie
824
Lean Management
783
USA
783
Lean management
758
Total quality management
746
Unternehmenserfolg
741
Firm performance
730
United States
728
Krankenhaus
663
Performance measurement
659
Performance-Messung
651
Lean Production
642
Lean production
638
Hospital
601
Relationship marketing
588
Beziehungsmarketing
587
Innovation
562
Gesundheitswesen
536
Health care
516
SME
509
Gesundheitsversorgung
508
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Online availability
All
Undetermined
360
Free
117
Type of publication
All
Article
792
Book / Working Paper
84
Type of publication (narrower categories)
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Article in journal
757
Aufsatz in Zeitschrift
757
Aufsatz im Buch
29
Book section
29
Hochschulschrift
16
Conference paper
14
Konferenzbeitrag
14
Case study
13
Fallstudie
13
Graue Literatur
9
Non-commercial literature
9
Thesis
8
Arbeitspapier
5
Working Paper
5
Aufsatzsammlung
3
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
Forschungsbericht
1
Norm
1
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English
829
German
47
Author
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Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Albuquerque, André Philippi Gonzaga de
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
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Institution
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
International journal of services and operations management : IJSOM
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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Source
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ECONIS (ZBW)
876
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1
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876
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1
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
2
Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
Saved in:
3
Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh
;
Maddulety, Koilakuntla
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
Saved in:
4
The effects of total quality management on customer service management in the Nigerian banking industry : an empirical analysis
Awolusi, Olawumi Dele
- In:
International journal of management and network …
3
(
2013
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10009788141
Saved in:
5
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
6
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
7
It is a question of survival : the case of TQM for small businesses
Stringer, Donna Y.
;
Nwabueze, Uche
- In:
Verslo ir teisės aktualijos : mokslo darbai
8
(
2013
),
pp. 153-164
Persistent link: https://www.econbiz.de/10011298236
Saved in:
8
Return on quality (ROQ) : Wirtschaftlichkeit von Produktqualität aus Unternehmenssicht ; Entwicklung einer kundenloyalitätsbasierten Bewertungsmethode am Beispiel eines Automobilhe...
Stumvoll, Holger
-
2004
Persistent link: https://www.econbiz.de/10002485206
Saved in:
9
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
10
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
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