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~subject:"Kundenzufriedenheit"
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Management von Kundenbeziehung...
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Kundenzufriedenheit
Beziehungsmarketing
25,372
Relationship marketing
25,363
Electronic Commerce
23,835
E-commerce
20,854
Consumer behaviour
13,130
Konsumentenverhalten
13,044
Deutschland
8,551
Germany
7,348
Marketing
7,244
Theorie
7,119
Theory
7,088
Internet
6,381
Online-Handel
5,934
Online retailing
5,933
Customer satisfaction
5,920
Service quality
4,425
Dienstleistungsqualität
4,420
Marketingmanagement
4,159
Social Web
4,059
Social web
4,059
Unternehmen
3,979
Online-Marketing
3,939
Internet marketing
3,840
Markenführung
3,728
Brand management
3,725
Marketing management
3,707
Lieferantenmanagement
3,506
Supplier relationship management
3,506
Informationstechnik
2,698
Einzelhandel
2,654
USA
2,578
Kundenmanagement
2,561
Retail trade
2,465
Digitalisierung
2,461
Strategisches Management
2,447
Markenimage
2,383
United States
2,341
Brand image
2,249
Vertrauen
2,214
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Undetermined
2,717
Free
993
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Article
4,899
Book / Working Paper
990
Journal
3
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Article in journal
4,630
Aufsatz in Zeitschrift
4,630
Aufsatz im Buch
261
Book section
261
Hochschulschrift
191
Thesis
139
Graue Literatur
110
Non-commercial literature
110
Arbeitspapier
65
Working Paper
65
Conference paper
43
Konferenzbeitrag
43
Collection of articles of several authors
39
Sammelwerk
39
Aufsatzsammlung
32
Case study
32
Fallstudie
32
Guidebook
16
Ratgeber
16
Collection of articles written by one author
8
Sammlung
8
Konferenzschrift
6
Lehrbuch
6
Textbook
6
Reprint
5
Conference proceedings
4
Handbook
3
Handbuch
3
Bibliografie
2
Elektronischer Datenträger
2
Fallstudiensammlung
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Forschungsbericht
1
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1
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1
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English
5,457
German
438
French
1
Italian
1
Author
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
21
Svensson, Göran
20
Prentice, Catherine
19
Usman, Osly
16
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Blut, Markus
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Roschk, Holger
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bauer, Hans H.
10
Bruhn, Manfred
10
Grégoire, Yany
10
Huber, Frank
10
McColl-Kennedy, Janet R.
10
Prybutok, Victor R.
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
Rohman, Fatchur
10
So, Kevin Kam Fung
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
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Springer Fachmedien Wiesbaden
12
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
RWTH Aachen
3
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
Technische Universität Dresden
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
European Business School <Oestrich-Winkel>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Georg-August-Universität Göttingen
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
276
Journal of business research : JBR
147
International journal of hospitality management
142
The journal of services marketing
109
Journal of hospitality marketing & management
68
The service industries journal
67
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Tourism management : research, policies, practice
54
International journal of contemporary hospitality management
53
Cogent business & management
52
Service business
47
Journal of service research : JSR
45
Services marketing quarterly
44
Asia Pacific journal of marketing and logistics
43
Journal of strategic marketing
42
Journal of service management
41
Industrial marketing management : the international journal for industrial and high-tech firms
39
SpringerLink / Bücher
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
International journal of electronic marketing and retailing : IJEMR
37
The TQM journal : the international review of organizational improvement
36
International journal of electronic customer relationship management : IJECRM
35
Journal of the Academy of Marketing Science
35
Psychology & marketing
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of service research
28
Journal of retailing
27
Total quality management & business excellence
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of business information systems : IJBIS
24
International journal of quality and service sciences
24
Journal of Asian finance, economics and business : JAFEB
23
The international review of retail, distribution and consumer research
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
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ECONIS (ZBW)
5,886
USB Cologne (EcoSocSci)
6
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1
Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen
Köcher, Martin-Matthias
-
2006
-
1. Aufl
Persistent link: https://www.econbiz.de/10003335965
Saved in:
2
Die Wirkung des E-Commerce auf die Kundenzufriedenheit und Kundenbindung
Betz, Jürgen
;
Krafft, Manfred
-
2002
Persistent link: https://www.econbiz.de/10001668585
Saved in:
3
The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes
Del Giudice, Manlio
;
Della Peruta, Maria Rosaria
-
2017
Persistent link: https://www.econbiz.de/10011522663
Saved in:
4
On the design of service interaction with conversational agents : understanding users' affective, cognitive, and behavioral responses to imperfections
Riquel, Johannes
-
2022
-
1. Auflage
Persistent link: https://www.econbiz.de/10013286599
Saved in:
5
Empirical research on the impact of network externalities on online loyalty in B2B platforms
Li, Li
;
Wu, Xiaoli
;
Zhang, Yue
;
Zhao, Jie
- In:
International journal of networking and virtual …
15
(
2015
)
2/3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011440071
Saved in:
6
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
7
The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.
;
O'Neill, Bonnie S.
;
Ow, Terence T.
- In:
Journal of organizational computing and electronic commerce
29
(
2019
)
4
,
pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
Saved in:
8
Research on evaluation method of e-commerce platform customer relationship based on decision tree algorithm
Zhang, Quan
;
Liu, Bohan
- In:
International journal of information technology and …
23
(
2024
)
3/4
,
pp. 291-303
Persistent link: https://www.econbiz.de/10015064869
Saved in:
9
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
10
Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10000682567
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