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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
USA
6
United States
6
Dienstleistungsqualität
4
Service quality
4
Bankbilanzstruktur
3
Beschwerdemanagement
3
Complaint management
3
Contingency theory
2
Customer satisfaction
2
Customer service
2
Kundenservice
2
1975-1987
1
1981-1982
1
Ablauf
1
Aktionäre
1
Bank
1
Bank regulation
1
Bankenregulierung
1
Bausparkasse
1
Betriebliche Finanzwirtschaft
1
Building society
1
Capital income
1
Contingency planning
1
Curriculum
1
Deregulation
1
Deregulierung
1
Dienstleistungsmanagement
1
Distribution management
1
Empirical research
1
Führungskräfteentwicklung
1
Geldmarktfonds
1
Higher education institution
1
Hochschule
1
Inventory management
1
Kapitaleinkommen
1
Kapitalzins
1
Kontingenztheorie
1
Lead times
1
Leadership development
1
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English
2
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Karwan, Kirk R.
2
Smith, Jeffery S.
2
Markland, Robert E.
1
Nagy, Paul F.
1
Ramirez, Ed
1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
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2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
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