//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A strategy implementation pers...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Beziehungsmarketing
111
Relationship marketing
111
Theorie
107
Theory
107
Deutschland
96
Germany
91
Marketingmanagement
80
Marketing management
65
Marketing
62
Consumer behaviour
51
Konsumentenverhalten
51
Customer satisfaction
42
Erfolgsfaktor
42
Lieferantenmanagement
40
Supplier relationship management
40
Vertrieb
39
Success factor
38
Strategisches Management
35
Marktforschung
34
Market research
33
Physical distribution
26
Verbraucherzufriedenheit
21
Kundenorientierung
20
Management
20
Marketingtheorie
20
Preismanagement
20
Pricing strategy
20
Strategic management
19
Business-to-business marketing
18
Estimation
18
Kundenbindung
18
Schätzung
18
USA
18
B-to-B-Marketing
17
Kundenmanagement
16
Salespeople
16
Verkaufspersonal
16
Produktentwicklung
15
United States
15
more ...
less ...
Online availability
All
Free
4
Undetermined
1
Type of publication
All
Article
24
Book / Working Paper
17
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz im Buch
12
Aufsatz in Zeitschrift
12
Book section
12
Arbeitspapier
10
Working Paper
10
Graue Literatur
9
Non-commercial literature
9
Case study
3
Collection of articles of several authors
3
Fallstudie
3
Sammelwerk
3
Aufsatzsammlung
1
more ...
less ...
Language
All
English
22
German
19
Author
All
Homburg, Christian
41
Luo, Xueming
9
Wieseke, Jan
8
Fürst, Andreas
5
Klarmann, Martin
4
Stock-Homburg, Ruth
4
Hoyer, Wayne D.
3
Bornemann, Torsten
2
Bucerius, Matthias
2
Koschate, Nicole
2
Prigge, Jana-Kristin
2
Allmann, Jan
1
Bamberger, Boas
1
Becker, Annette
1
Hentschel, Frederike
1
Jozic, Danijel
1
Klenk, Peter
1
Koschate-Fischer, Nicole
1
Kretzer, Max
1
Kuehnl, Christina
1
Schnurr, Phoebe
1
Schäfer, Heiko
1
Sieben, Frank
1
Werner, Harald
1
Wiegner, Christian M.
1
Wielgos, Dominik M.
1
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Journal of marketing
5
Journal of the Academy of Marketing Science
4
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Journal of business research : JBR
1
Journal of marketing research : JMR
1
Kompetenz in Wissenschaft & Management
1
Psychology & marketing
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
1
Wissenschaft & Praxis
1
more ...
less ...
Source
All
ECONIS (ZBW)
41
Showing
1
-
10
of
41
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2016
-
9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011381718
Saved in:
3
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001866778
Saved in:
4
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
5
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10002512381
Saved in:
6
Willkommen zurück! : Kundenrückgewinnung
Homburg, Christian
;
Fürst, Andreas
;
Sieben, Frank
- In:
Vertrieb : Verkäufer führen - Umsatz machen
,
(pp. 58-66)
.
2009
Persistent link: https://www.econbiz.de/10003841344
Saved in:
7
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 531-549
Persistent link: https://www.econbiz.de/10008746859
Saved in:
8
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
-
2009
Persistent link: https://www.econbiz.de/10003932795
Saved in:
9
Customer satisfaction and elapsed time since purchase as drivers of price knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
10
Die indirekte Wichtigkeitsbestimmung im Rahmen von Kundenzufriedenheitsuntersuchungen : Probleme und Lösungsansätze
Homburg, Christian
;
Klarmann, Martin
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 189-225)
.
2012
Persistent link: https://www.econbiz.de/10009316698
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->