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~subject:"Kundenzufriedenheit"
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Emotionen in der Arbeitswelt :...
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Kundenzufriedenheit
Emotion
10,333
Arbeitsplatz
3,253
Konsumentenverhalten
3,150
Consumer behaviour
3,149
Workplace
1,744
Kognition
1,017
Cognition
1,009
Arbeitszufriedenheit
900
Job satisfaction
880
Intelligenz
862
Arbeitsverhalten
839
Work behaviour
837
Persönlichkeitspsychologie
836
Personality psychology
835
Intelligence
831
Beziehungsmarketing
814
Relationship marketing
814
Experiment
796
Customer satisfaction
787
Organizational behaviour
744
Verhalten in Organisationen
744
USA
652
Führungsstil
649
Leadership style
643
Theorie
619
Stress
616
Theory
607
United States
589
Brand management
583
Markenführung
583
Work stress
569
Service quality
557
Dienstleistungsqualität
556
Deutschland
500
Arbeitspsychologie
477
Organizational psychology
457
Werbewirkung
449
Advertising effects
447
Emotions
424
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Undetermined
406
Free
102
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Article
707
Book / Working Paper
80
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Article in journal
683
Aufsatz in Zeitschrift
683
Aufsatz im Buch
24
Book section
24
Hochschulschrift
17
Graue Literatur
16
Non-commercial literature
16
Thesis
9
Arbeitspapier
8
Working Paper
8
Conference paper
7
Konferenzbeitrag
7
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3
Sammelwerk
3
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2
Sammlung
2
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1
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1
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770
German
18
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Han, Heesup
9
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
3
Du, Jiangang
3
Fan, Xiucheng
3
Folse, Judith Anne Garretson
3
Frese, Michael
3
Giardini, Angelo
3
Gremler, Dwayne D.
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Ha Nam Khanh Giao
3
Herter, Márcia Maurer
3
Huan, Tzung-cheng
3
Hussein, Ananda Sabil
3
Jang, Soocheong
3
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
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International journal of hospitality management
51
Journal of business research : JBR
27
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
The service industries journal
12
Psychology & marketing
11
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of service research
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
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ECONIS (ZBW)
787
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1
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10
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787
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date (oldest first)
1
Employee satisfaction with the physical work environment : the importance of a need based approach
Budie, rt
;
Appel-Meulenbroek, Rianne
;
Kemperman, Astrid
; …
- In:
International journal of strategic property management
23
(
2019
)
1
,
pp. 36-49
Persistent link: https://www.econbiz.de/10013414423
Saved in:
2
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
3
Linking service employees' emotional competence to customer satisfaction : a multilevel approach
Giardini, Angelo
;
Frese, Michael
- In:
Journal of organizational behavior : OB ; the internat. …
29
(
2008
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10003729769
Saved in:
4
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
5
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
3
,
pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
Saved in:
6
Effects of communicating emotions on consumer perceptions of fairness
Lee, Sooyeon Nikki
-
2004
Persistent link: https://www.econbiz.de/10003776858
Saved in:
7
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
8
Emotional labor, well-being, and performance
Holman, David
;
Martinez-Iñigo, David
;
Totterdell, Peter
- In:
The Oxford handbook of organizational well-being
,
(pp. 331-355)
.
2008
Persistent link: https://www.econbiz.de/10003776685
Saved in:
9
Kundenlob - Integration durch positives Feedback
Stauss, Bernd
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 315-342)
.
2009
Persistent link: https://www.econbiz.de/10003808724
Saved in:
10
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
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