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~subject:"Kundenzufriedenheit"
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Vertrauen in elektronische Net...
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Kundenzufriedenheit
Electronic Commerce
23,855
E-commerce
20,878
Vertrauen
17,002
Confidence
16,256
Consumer behaviour
5,849
Konsumentenverhalten
5,704
Online-Handel
5,676
Online retailing
5,674
Internet
5,428
Trust
4,789
Deutschland
3,862
trust
3,802
Theorie
3,752
Theory
3,700
Konzern
3,627
Germany
3,488
Relationship marketing
3,014
Corporate group
2,942
Beziehungsmarketing
2,933
Welt
2,486
World
2,460
Online-Marketing
2,343
Internet marketing
2,337
Social Web
2,295
Social web
2,295
Digitalisierung
2,082
Lieferantenmanagement
1,972
Supplier relationship management
1,970
Digitization
1,929
USA
1,882
Experiment
1,873
United States
1,755
Informationstechnik
1,620
Digitale Plattform
1,594
Digital platform
1,591
Information technology
1,532
Customer satisfaction
1,531
China
1,392
EU-Staaten
1,371
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Online availability
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Undetermined
702
Free
256
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Article
1,296
Book / Working Paper
153
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Article in journal
1,265
Aufsatz in Zeitschrift
1,265
Aufsatz im Buch
31
Book section
31
Graue Literatur
19
Non-commercial literature
19
Arbeitspapier
13
Working Paper
13
Conference paper
12
Hochschulschrift
12
Konferenzbeitrag
12
Thesis
11
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
2
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2
Fallstudie
2
Conference proceedings
1
Handbook
1
Handbuch
1
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1
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1
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1
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1
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English
1,419
German
29
Undetermined
1
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All
Svensson, Göran
18
Usman, Osly
14
Mysen, Tore
8
Han, Heesup
6
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Bilgihan, Anil
5
Chung, Namho
5
Jacob, Jayanth
5
Mpinganjira, Mercy
5
Osman, Zahir
5
Rohman, Fatchur
5
Román, Sergio
5
Anderson, Rolph E.
4
Andreoni, James
4
Bang, Nguyen
4
Hansen, Torben
4
Lombart, Cindy
4
Louis, Didier
4
Mohd-Any, Amrul Asraf
4
Mostert, Pierre
4
Nimako, Simon Gyasi
4
Paulssen, Marcel
4
Pratiwi, Hana
4
Prybutok, Victor R.
4
Rajaobelina, Lova
4
Rosmawati, Pipih
4
Sachan, Amit
4
Zhang, Yu
4
Amin, Muslim
3
Arif, Imtiaz
3
Aslam, Wajeeha
3
Bauer, Hans H.
3
Billström, Anders
3
Brun, Isabelle
3
Carlson, Jamie
3
Cenfetelli, Ronald T.
3
Cheah, Jun-Hwa
3
Chinomona, Richard
3
Falk, Tomas
3
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National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Published in...
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Journal of retailing and consumer services
72
International journal of electronic marketing and retailing : IJEMR
23
International journal of electronic customer relationship management : IJECRM
20
International journal of hospitality management
20
Journal of internet commerce
20
Asia Pacific journal of marketing and logistics
18
Journal of business research : JBR
17
Journal of travel and tourism marketing
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
International journal of business information systems : IJBIS
15
Cogent business & management
14
The service industries journal
14
Service business
13
Journal of strategic marketing
12
Journal of hospitality marketing & management
11
The journal of services marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Electronic commerce research and applications
9
Information systems and e-business management : ISeB
9
International journal of quality & reliability management
9
Journal of financial services marketing
9
Pakistan journal of commerce and social sciences
9
Psychology & marketing
9
Services marketing quarterly
9
Electronic commerce research
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of internet marketing and advertising : IJIMA
8
International journal of retail and distribution management
8
Journal of customer behaviour
8
Journal of service research : JSR
8
The international journal of bank marketing : IJBM
8
Electronic markets : the international journal on networked business
7
International journal of procurement management
7
International journal of quality and service sciences
7
International journal of technology marketing : IJTMkt
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of electronic commerce research : JECR
7
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Source
All
ECONIS (ZBW)
1,448
RePEc
1
Showing
1
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10
of
1,449
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date (oldest first)
1
Impact of
trust
on the relationship of e-service quality and customer satisfaction
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
EuroMed journal of business
10
(
2015
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10011344163
Saved in:
2
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
3
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
Satisfaction
trust
and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Australasian marketing journal
24
(
2016
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10011527547
Saved in:
6
Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and
trust
Venkatesh, Viswanath
;
Thong, James Y. L.
;
Chan, Frank K. Y.
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
Saved in:
7
Trust
, satisfaction, and online repurchase intention : the moderating role of perceived effectiveness of e-commerce institutional mechanisms
Fang, Yulin
;
Qureshi, Israr
;
Sun, Heshan
;
McCole, Patrick
; …
- In:
Management information systems : mis quarterly
38
(
2014
)
2
,
pp. 407-427
Persistent link: https://www.econbiz.de/10010425085
Saved in:
8
Outcomes of Perceived Online Webshop Quality: Empirical Evidence
Alexander Joseph Ibnu Wibowo
- In:
Market : review for marketing theory and practice
33
(
2021
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10012819195
Saved in:
9
Antecedent and consequences of consumers' satisfaction in online grocery shopping
Kusuma, Adinda Citra
;
Najib, Mukhamad
;
Hermadi, Irman
- In:
International journal of electronic business : IJEB
17
(
2022
)
1
,
pp. 37-60
Persistent link: https://www.econbiz.de/10012798925
Saved in:
10
An empirical study on influence of e-CRM towards customer loyalty in banking sector
Shastri, Siddharth
;
Sharma, Ridhima
;
Sethi, Vaishali
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 642-652
Persistent link: https://www.econbiz.de/10012516845
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