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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
27
Konsumentenverhalten
21
Relationship marketing
13
Beziehungsmarketing
11
Corporate culture
11
Marketing management
11
Market orientation
10
United Kingdom
10
Customer satisfaction
9
Dienstleistungsqualität
9
Großbritannien
9
Marketingmanagement
9
Service quality
9
HF Commerce
8
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8
Retailing
8
Einzelhandel
7
Services marketing
7
Arbeitsverhalten
6
Marketing
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Online retailing
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Online-Handel
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Organizational change
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Work behaviour
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5
Complaint management
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Customers
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5
Coronavirus
4
Customer misbehaviour
4
Gastgewerbe
4
Hospitality industry
4
Marketing strategy
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Viral marketing
4
Virales Marketing
4
Business ethics
3
Confidence
3
Customer service
3
Dienstleistungsmarketing
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Harris, Lloyd C.
9
Daunt, Kate L.
2
Boukis, Achilleas
1
Chaouali, Walid
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Hammami, Samiha Mjahed
1
Koritos, Christos D.
1
Ogbonna, Emmanuel
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Pressey, Andrew D.
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Sysalova, Hana
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Veríssimo, José Manuel Cristóvão
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Woodside, Arch G.
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The journal of services marketing
2
Business horizons
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management : research, policies, practice
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ECONIS (ZBW)
9
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1
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
2
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Saved in:
3
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
4
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
5
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
6
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
7
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
8
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
Saved in:
9
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
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