//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measurement Issues in Cross-Na...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
7
Theorie
7
Theory
7
Arbeitspsychologie
6
Beziehungsmarketing
6
Organizational psychology
6
Relationship marketing
6
Customer satisfaction
5
Dienstleistungssektor
5
Konsumentenverhalten
5
Salespeople
5
Service industry
5
Verkaufspersonal
5
Dienstleistungsqualität
4
Institutional economics
4
Institutionenökonomik
4
Kaufleute
4
Merchants
4
Service quality
4
Artificial intelligence
3
Betriebliche Wertschöpfung
3
Customer service
3
Innovation
3
Innovation management
3
Innovationsmanagement
3
Kundenservice
3
Künstliche Intelligenz
3
Pharmaceutical industry
3
Pharmaindustrie
3
USA
3
United States
3
Value creation
3
B-to-B-Marketing
2
Beschwerdemanagement
2
Business model
2
Business-to-business marketing
2
Complaint management
2
Confidence
2
Einzelhandel
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Marinova, Detelina
3
Singh, Jagdip
3
Ye, Jun
2
Singh, Sunil K.
1
Published in...
All
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina
;
Ye, Jun
;
Singh, Jagdip
- In:
Journal of marketing
72
(
2008
)
2
,
pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
Saved in:
2
Bottom-up learning in marketing frontlines : conceptualization, processes, and consequences
Ye, Jun
;
Marinova, Detelina
;
Singh, Jagdip
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 821-844
Persistent link: https://www.econbiz.de/10009679032
Saved in:
3
Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina
;
Singh, Sunil K.
;
Singh, Jagdip
- In:
Journal of marketing research : JMR
55
(
2018
)
2
,
pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->