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Employee attitudes, customer satisfaction, and sales performance : assessing the linkages in US grocery stores
Simon, Daniel H.; Gómez, Miguel I.; McLaughlin, Edward; … - In: Managerial and decision economics : MDE ; the … 30 (2009) 1, pp. 27-41
Persistent link: https://www.econbiz.de/10003793840
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Guest satisfaction and restaurant performance
Gupta, Sachin; McLaughlin, Edward; Gómez, Miguel I. - In: The Cornell School of hotel administration handbook of …, (pp. 370-385). 2010
Persistent link: https://www.econbiz.de/10008667129
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Do Changes in Customer Satisfaction Lead to Changes in Sales Performance in Food Retailing?
Gomez, Miguel Ignacio; McLaughlin, Edward W.; Wittink, … - 2008
We measure the links between store attribute perceptions and customer satisfaction, and between customer satisfaction and sales performance, in the food retail sector. Our data set consists of six waves of customer satisfaction and sales information for about 250 stores over the period 1998-2001...
Persistent link: https://www.econbiz.de/10014086203