We extend Schmittlein et al.'s model (1987) of customer lifetime value to include satisfaction. Customer purchases are modeled as Poisson events and their rates of occurrence depend on the satisfaction of the most recent purchase encounter. Customers purchase at a higher rate when they are...

Despite the passage of the Civil Right Act and other anti-discrimination legislation, racial and gender inequalities are ubiquitous in the workplace. Whereas previous studies have primarily focused on how employer discrimination contributes to workplace inequalities, much less is known about the...