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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistung
17
Marketing
14
Production management
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Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
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Service management
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Service quality
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Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Dienstleistungssektor
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Konsumentenverhalten
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Lehrbuch
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Operations Management
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Relationship marketing
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Service industry
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Services
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Management
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Customer satisfaction
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Human Resource Management
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Personalmanagement
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Banks and banking
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Customers
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Dienstleistungsmarketing
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Foreign - United States
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Großbritannien
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Innovation
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Operations management
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Preismanagement
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Pricing strategy
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Bowen, David E.
3
Johnston, Robert
2
Andreassen, Tor W.
1
Bowen, David
1
Cunliffe, Melissa
1
De Keyser, Arne
1
Ince, Teresa
1
Kong, Xiangyu
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Kunz, Werner
1
Larivière, Bart
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Llosa, Sylvie
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Nicod, Lionel
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Schneider, Benjamin
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Sirianni, Nancy J.
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Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
Service business : an international journal
1
The service industries journal
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ECONIS (ZBW)
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1
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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2
Consumer satisfaction and services : insights from dive tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1769-1792
Persistent link: https://www.econbiz.de/10009298391
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3
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
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4
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
5
Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
Saved in:
6
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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