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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
USA
330,191
United States
291,618
Theorie
42,888
Theory
42,333
Relationship marketing
26,164
Beziehungsmarketing
25,490
Social Web
20,560
Social web
20,529
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17,112
Consumer behaviour
16,847
Konsumentenverhalten
16,841
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16,303
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14,873
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12,775
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11,517
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10,019
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9,929
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9,906
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9,600
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8,560
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8,403
Welt
8,120
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8,012
World
7,904
Vergleich
7,515
Börsenkurs
7,415
Share price
7,282
Kanada
7,203
Comparison
7,146
Online-Marketing
6,817
Wirkungsanalyse
6,763
Internet marketing
6,713
Canada
6,694
Impact assessment
6,570
Konjunktur
6,018
Customer satisfaction
6,012
Innovation
5,853
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5,709
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5,673
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2,674
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974
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5,073
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878
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4
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4,772
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Sammelwerk
30
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Ratgeber
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7
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5
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German
345
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Han, Heesup
39
Homburg, Christian
25
Mattila, Anna S.
22
Svensson, Göran
20
Prentice, Catherine
19
Aksoy, Lerzan
17
Gil Saura, Irene
15
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Jang, Soocheong
14
Keiningham, Timothy
14
Mittal, Vikas
14
Bilgihan, Anil
13
Bruhn, Manfred
13
Kim, Wansoo
13
Usman, Osly
13
Wieseke, Jan
13
Wong, IpKin Anthony
13
Klaus, Philipp
12
Loureiro, Sandra Maria Correia
12
Rather, Raouf Ahmad
12
Ryu, Kisang
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Quach, Sara
11
So, Kevin Kam Fung
11
Verhoef, Peter C.
11
Bang, Nguyen
10
Barnes, Donald C.
10
Larivière, Bart
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Prybutok, Victor R.
10
Ringle, Christian M.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
Torres, Edwin N.
10
Töpfer, Armin
10
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Springer Fachmedien Wiesbaden
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National Bureau of Economic Research
3
Harvard Graduate School of Business Administration
2
IGI Global
2
Information Resources Management Association
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Mannheim
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
270
International journal of hospitality management
162
Journal of business research : JBR
160
The journal of services marketing
114
Journal of hospitality marketing & management
71
The service industries journal
69
Journal of travel and tourism marketing
67
International journal of contemporary hospitality management
63
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Tourism management : research, policies, practice
56
Service business
52
Services marketing quarterly
52
Journal of service research : JSR
51
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Industrial marketing management : the international journal for industrial and high-tech firms
44
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Psychology & marketing
37
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
29
Journal of service research
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Total quality management & business excellence
26
Journal of retailing
25
European journal of marketing : EJM
24
Journal of air transport management
24
Managing service quality : MSQ ; an international journal
24
The international review of retail, distribution and consumer research
24
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
23
Journal of marketing
23
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ECONIS (ZBW)
5,944
OLC EcoSci
6
EconStor
5
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1
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1
The effects of post-adoption beliefs on continuance use of a microblogging service : the role of network externalities
Xu, Jian
;
Li, Xin
;
Niu, Hong
- In:
International journal of networking and virtual …
17
(
2017
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011774826
Saved in:
2
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
3
Virtual atmospherics : a new key to patient satisfaction
Clark, W. Randy
- In:
Journal of hospital marketing & public relations
20
(
2010
)
1
,
pp. 56-65
Persistent link: https://www.econbiz.de/10003962389
Saved in:
4
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
5
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
6
Impact of satisfaction with e-retailers' touch points on purchase behavior : the moderating effect of search and experience product type
Lim, Jeen-su
;
Aali, Abdulrahman Yousef al-
;
Heinrichs, …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011339344
Saved in:
7
Team participation and online gamer loyalty
Teng, Ching-I
;
Chen, Wei-Wen
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 24-31
Persistent link: https://www.econbiz.de/10011348337
Saved in:
8
Creating value for customers through engagement and participation in brand communities
Loureiro, Sandra Maria Correia
;
Pires, Ana Regina
; …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 114-132
Persistent link: https://www.econbiz.de/10011316447
Saved in:
9
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
10
Explicit incentives in online communities : boon or bane?
Garnefeld, Ina
;
Iseke, Anja
;
Krebs, Alexander
- In:
International journal of electronic commerce : IJEC
17
(
2012/13
)
1
,
pp. 11-38
Persistent link: https://www.econbiz.de/10009659346
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