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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
21,606
Dienstleistungsqualität
20,855
Soziales Netzwerk
16,506
Social network
15,580
Tourismuswirtschaft
11,307
Tourism industry
11,306
Tourismus
7,394
Tourism
7,216
Customer satisfaction
6,754
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6,140
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6,073
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5,990
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5,814
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5,617
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5,579
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4,553
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4,545
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4,482
Beziehungsmarketing
4,470
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2,951
United States
2,865
Social Web
2,841
Social web
2,840
Qualitätsmanagement
2,638
Quality management
2,594
Wirtschaftsprüfung
2,507
Financial audit
2,500
Deutschland
2,450
Germany
2,258
China
2,076
Network
1,938
Netzwerk
1,936
Welt
1,935
Krankenhaus
1,920
Urlaubsverhalten
1,913
Holiday behaviour
1,912
World
1,912
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1,904
Innovation
1,836
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2
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134
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Han, Heesup
36
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
Bilgihan, Anil
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Gustafsson, Anders
12
Hyun, Sunghyup Sean
12
Sparks, Beverley
12
Su, LuJun
12
Ali, Faizan
11
Grégoire, Yany
11
Sreejesh, S.
11
Van Vaerenbergh, Yves
11
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Jang, Soocheong
10
Ladhari, Riadh
10
Prayag, Girish
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
So, Kevin Kam Fung
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Lee, Choong-Ki
9
Qin, Hong
9
Rather, Raouf Ahmad
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
217
Journal of retailing and consumer services
215
Journal of business research : JBR
150
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
108
Journal of travel and tourism marketing
104
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
95
Tourism management : research, policies, practice
85
Services marketing quarterly
78
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
63
Cogent business & management
59
International journal of quality and service sciences
57
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
International journal of services, economics and management
45
Journal of service management
45
Tourism management perspectives : TMP
44
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
39
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of hospitality and tourism insights
28
Journal of the Academy of Marketing Science
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
Psychology & marketing
27
International journal of business information systems : IJBIS
25
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ECONIS (ZBW)
6,565
EconStor
5
OLC EcoSci
3
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1
Steady tourists' relationship with a mature destination : the case of Portugal
Correia, Antónia
;
Serra, Jaime
;
Artal Tur, Andrés
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
4
,
pp. 803-815
Persistent link: https://www.econbiz.de/10011729669
Saved in:
2
Determinants of customer experience management and its impact on experience quality in the tourism industry in India
Bhatt, Vimal Kamleshkumar
;
Sharma, Bhuvanesh Kumar
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
1
,
pp. 14-25
Persistent link: https://www.econbiz.de/10013193931
Saved in:
3
Modeling perceived quality, customer satisfaction and orobability of guest returning to the destination
Popovic, Olivera Blagojevic
;
Nikic, Vinko
;
Bulatovic, Iva
; …
- In:
Montenegrin journal of economics
14
(
2018
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012264306
Saved in:
4
Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination in Mashhad, Iran
Saberifar, Rostam
;
Chatterjee, Uday
;
Bhunia, Gouri Sankar
- In:
SocioEconomic challenges : SEC
3
(
2019
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10012114907
Saved in:
5
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
6
Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun
;
Huang, Songshan
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 290-307
Persistent link: https://www.econbiz.de/10011312574
Saved in:
7
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
8
ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.
;
Henthorne, Tony L.
;
Panko, Thomas R.
- In:
International journal of business excellence
6
(
2013
)
5
,
pp. 526-536
Persistent link: https://www.econbiz.de/10010231384
Saved in:
9
Strategic quadrants and service quality : tourist satisfaction in Portugal
Panchapakesan Padma
- In:
Quality management journal : QMJ
23
(
2016
)
2
,
pp. 57-70
Persistent link: https://www.econbiz.de/10011486815
Saved in:
10
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
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