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~subject:"Kundenzufriedenheit"
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Retail shopping typology of Am...
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Kundenzufriedenheit
Consumer behaviour
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Brand management
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Markenführung
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Beziehungsmarketing
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Gerechtigkeit
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Breazeale, Michael
3
Collier, Joel E.
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White, Allyn
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Goffnett, Sean P.
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Hancock, Tyler
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Loureiro, Sandra Maria Correia
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing
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Journal of service management
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The journal of services marketing
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ECONIS (ZBW)
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Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
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2
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
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3
The effects of perceived fairness on customer responses to retailer SST push policies
White, Allyn
;
Breazeale, Michael
;
Collier, Joel E.
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 250-261
Persistent link: https://www.econbiz.de/10009562816
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4
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
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