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~subject:"Kundenzufriedenheit"
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Channel relationship strategy
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Kundenzufriedenheit
Relationship marketing
26,172
Beziehungsmarketing
25,498
Consumer behaviour
9,578
Konsumentenverhalten
9,545
Customer satisfaction
5,482
Vertriebsweg
4,918
Distribution channel
4,914
Service quality
3,968
Dienstleistungsqualität
3,958
Theorie
3,044
Theory
3,033
Deutschland
2,674
Brand management
2,664
Markenführung
2,661
Germany
2,614
Lieferantenmanagement
2,523
Supplier relationship management
2,522
Electronic Commerce
2,259
Marketingmanagement
2,202
Marketing management
2,180
E-commerce
2,173
Einzelhandel
2,117
Retail trade
2,098
Social Web
2,092
Social web
2,091
Brand image
1,927
Markenimage
1,924
Online-Handel
1,771
Online retailing
1,763
Online-Marketing
1,739
Internet marketing
1,720
Kundenwert
1,487
Kundenintegration
1,469
Customer integration
1,468
Customer value
1,460
Vertrauen
1,411
Confidence
1,406
Brand
1,355
Markenartikel
1,342
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Undetermined
2,526
Free
940
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Article
4,607
Book / Working Paper
830
Journal
4
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Article in journal
4,343
Aufsatz in Zeitschrift
4,343
Aufsatz im Buch
253
Book section
253
Hochschulschrift
112
Graue Literatur
94
Non-commercial literature
94
Thesis
88
Working Paper
62
Arbeitspapier
59
Conference paper
42
Konferenzbeitrag
42
Case study
28
Fallstudie
28
Aufsatzsammlung
26
Collection of articles of several authors
25
Sammelwerk
25
Guidebook
16
Ratgeber
16
Lehrbuch
5
Reprint
5
Textbook
4
Collection of articles written by one author
3
Handbook
3
Handbuch
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Elektronischer Datenträger
2
Konferenzschrift
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
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1
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1
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English
5,105
German
336
French
1
Italian
1
Author
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Han, Heesup
34
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Aksoy, Lerzan
15
Gil Saura, Irene
15
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Larivière, Bart
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
259
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
52
Cogent business & management
48
Journal of service research : JSR
44
Service business
44
Services marketing quarterly
43
Journal of service management
42
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
European journal of marketing : EJM
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Marketing intelligence & planning
21
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Source
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ECONIS (ZBW)
5,432
EconStor
5
OLC EcoSci
4
Showing
1
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date (oldest first)
1
Determinants of long-term orientation in seller e-retailer relationship : a seller perspective in the Indian e-commerce
Bhatnagar, Swati
;
Yadav, Rajan
- In:
International journal of business and globalisation : IJBG
36
(
2024
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10015057558
Saved in:
2
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
3
Integriertes Kunden-, Kanal- und Partnermanagement in der Finanzdienstleistungsbranche
Kreyer, Nina
-
2006
Persistent link: https://www.econbiz.de/10003284167
Saved in:
4
An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.
;
Boyer, Kenneth K.
;
Hult, G. Tomas M.
- In:
Direct marketing : an international journal
1
(
2007
)
2
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
Saved in:
5
Multi-Channel-Management im Spannungsfeld von Kundenzufriedenheit und Organisation
Ahlert, Dieter
;
Evanschitzky, Heiner
- In:
Thexis : Fachzeitschrift für Marketing ; …
23
(
2006
)
4
,
pp. 21-25
Persistent link: https://www.econbiz.de/10003384336
Saved in:
6
Multi-channel customer management : delighting consumer, driving efficiency
Peterson, Michael
;
Gröne, Florian
;
Kammer, Karsten
; …
- In:
Journal of direct, data and digital marketing practice …
12
(
2010/11
)
1
,
pp. 10-15
Persistent link: https://www.econbiz.de/10008651789
Saved in:
7
Antecedents of retailer loyalty : simultaneously investigating channel push and consumer pull effects
Chiou, Jyh-shen
;
Wu, Lei-yu
;
Chuang, Min-chieh
- In:
Journal of business research : JBR
63
(
2010
)
4
,
pp. 431-438
Persistent link: https://www.econbiz.de/10003962311
Saved in:
8
Cross-cultural study of channel relationship factors : antecedents of satisfaction in a retail setting ; a commentary essay
Kale, Sudhir H.
- In:
Journal of business research : JBR
63
(
2010
)
4
,
pp. 439-441
Persistent link: https://www.econbiz.de/10003962314
Saved in:
9
The impact of travel product transaction types on customer relational benefits
Tsaur, Sheng-hshiung
;
Yen, Chang-hua
- In:
International journal of services technology and management
15
(
2011
)
1/2
,
pp. 53-68
Persistent link: https://www.econbiz.de/10008986884
Saved in:
10
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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