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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
China
126,636
Service quality
21,612
Dienstleistungsqualität
20,861
Internationale Wirtschaftsbeziehungen
7,685
International economic relations
7,593
Auslandsinvestition
7,334
Foreign investment
7,243
Wirtschaftswachstum
7,117
Economic growth
6,946
Customer satisfaction
6,584
USA
6,561
Resource-based view
6,378
United States
6,271
Consumer behaviour
6,245
Ressourcenorientierter Ansatz
6,239
Konsumentenverhalten
6,082
India
5,116
Innovation
5,018
Indien
4,965
Theorie
4,704
Theory
4,633
Unternehmenserfolg
4,572
Firm performance
4,558
Relationship marketing
4,334
Beziehungsmarketing
4,306
Wirtschaftsreform
3,943
Multinationales Unternehmen
3,782
Wirkungsanalyse
3,723
Impact assessment
3,682
Transnational corporation
3,668
Economic reform
3,662
Welt
3,645
World
3,593
Japan
3,522
Deutschland
3,410
Globalisierung
3,354
Globalization
3,338
Schätzung
3,074
Wirtschaftspolitik
3,019
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1,086
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5,610
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767
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Sammelwerk
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10
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4
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2
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English
6,254
German
124
French
1
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1
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Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Su, LuJun
12
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hammerschmidt, Maik
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Klaus, Philipp
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Ryu, Kisang
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
220
International journal of hospitality management
216
Journal of business research : JBR
144
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
102
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
90
Services marketing quarterly
78
Tourism management : research, policies, practice
67
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
57
Cogent business & management
56
International journal of services and operations management
55
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
47
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
38
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Tourism management perspectives : TMP
27
Journal of hospitality and tourism insights
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
6,368
EconStor
5
OLC EcoSci
4
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1
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1
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
2
Effects of service innovation in cultural parks on customer satisfaction
Lin, Shang-Ping
;
Wang, Chuan-Chung
;
Huang, Pi-Yun
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 151-164
Persistent link: https://www.econbiz.de/10010474461
Saved in:
3
Assessing the impact of business incubation services on companies in Indian university-based incubators
Manniledam, Preethi
;
Ramanan, T. Radha
- In:
International journal of business excellence : IJBEX
32
(
2024
)
3
,
pp. 364-379
Persistent link: https://www.econbiz.de/10015060997
Saved in:
4
Modeling and optimization of a product-service system with additional service capacity and impatient customers
Li, Na
;
Jiang, Zhibin
- In:
Computers & operations research : and their …
40
(
2013
)
8
,
pp. 1923-1937
Persistent link: https://www.econbiz.de/10009765518
Saved in:
5
The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis
;
Sajtos, Laszlo
;
Hooley, Graham J.
- In:
Industrial marketing management : the international …
38
(
2009
)
8
,
pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
Saved in:
6
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
7
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
8
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
9
Investigating the impact of service leaders' competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ perform...
Ande, Diin Fitri
;
Wahyuni, Sari
;
Kusumastuti, Ratih Dyah
- In:
Journal of Islamic marketing
15
(
2024
)
3
,
pp. 653-681
Persistent link: https://www.econbiz.de/10014520443
Saved in:
10
Retail positioning through customer satisfaction : an alternative explanation to the resource-based view
Zhang, Thao
;
Fei, Li
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 559-587
Persistent link: https://www.econbiz.de/10010233695
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