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Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 3, pp. 392-419

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Lloyd, Alison E.; Luk, Sherriff T. K. - In: The journal of services marketing 25 (2011) 3, pp. 176-189

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Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon - In: Journal of service research : JSR 12 (2009/10) 2, pp. 227-242

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