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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Two-stage cluster method
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cancers
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data mining
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k-means
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self-organization map
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tumors
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AHP approach
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AHP-Verfahren
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Beschwerdemanagement
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Beziehungsmarketing
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Cancer
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Cluster analysis
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Clusteranalyse
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Complaint management
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Customer satisfaction
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Data Mining
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Dienstleistungsqualität
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Fuzzy sets
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Fuzzy-Set-Theorie
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Krebskrankheit
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Performance measurement
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Performance-Messung
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Service quality
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Statistical quality control
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Statistische Qualitätskontrolle
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Taiwan
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control chart
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customer complaints
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monitoring
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service performance index
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service quality
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Chang, Tsang-Chuan
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Chen, Kuen-Suan
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Huang, Chiao-Tzu
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Wang, Kung-Jeng
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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