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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
USA
329,555
United States
291,020
Consumer behaviour
79,056
Konsumentenverhalten
79,043
Theorie
55,672
Theory
55,013
Relationship marketing
25,963
Beziehungsmarketing
25,288
Messung
22,420
Measurement
22,205
Schätzung
19,474
Estimation
18,626
Deutschland
18,489
Germany
16,111
Großbritannien
12,845
EU-Staaten
11,274
United Kingdom
11,158
EU countries
10,833
Japan
10,767
Welt
10,400
World
10,144
Vereinigte Staaten
8,823
Geldpolitik
8,711
Brand management
8,547
Markenführung
8,543
Customer satisfaction
8,377
Monetary policy
8,315
Vergleich
8,256
Comparison
7,873
Service quality
7,733
Dienstleistungsqualität
7,718
Kanada
7,614
Börsenkurs
7,479
Wirkungsanalyse
7,455
Share price
7,347
Impact assessment
7,249
Markenimage
7,206
Brand image
7,176
Canada
7,092
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3,761
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1,367
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7,031
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1,268
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6
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6,648
Aufsatz in Zeitschrift
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Aufsatz im Buch
367
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Hochschulschrift
173
Graue Literatur
158
Non-commercial literature
158
Thesis
128
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111
Arbeitspapier
107
Conference paper
63
Konferenzbeitrag
63
Case study
41
Fallstudie
41
Aufsatzsammlung
32
Collection of articles of several authors
32
Sammelwerk
32
Ratgeber
20
Guidebook
17
Konferenzschrift
10
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9
Sammlung
9
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6
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6
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5
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4
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4
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3
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3
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2
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2
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2
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1
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1
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1
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1
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1
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1
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7,845
German
460
French
2
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1
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Han, Heesup
64
Mattila, Anna S.
32
Homburg, Christian
31
Prentice, Catherine
23
Svensson, Göran
22
Usman, Osly
21
Hyun, Sunghyup Sean
20
Jang, Soocheong
20
Aksoy, Lerzan
19
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Prybutok, Victor R.
18
Gil Saura, Irene
17
Gustafsson, Anders
16
Mittal, Vikas
16
Loureiro, Sandra Maria Correia
15
Roschk, Holger
15
Keiningham, Timothy
14
Kim, Wansoo
14
Ringle, Christian M.
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Bruhn, Manfred
13
Evanschitzky, Heiner
13
Klaus, Philipp
13
Söderlund, Magnus
13
Wieseke, Jan
13
Bang, Nguyen
12
Hsu, Maxwell K.
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Park, Jungkun
12
Pérez, Andrea
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Ahn, Jiseon
11
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Springer Fachmedien Wiesbaden
8
Books on Demand GmbH <Norderstedt>
3
National Bureau of Economic Research
3
RWTH Aachen
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachhochschule Reutlingen / European School of Business
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Mannheim
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
371
International journal of hospitality management
243
Journal of business research : JBR
207
The journal of services marketing
154
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
109
International journal of contemporary hospitality management
103
The service industries journal
93
Tourism management : research, policies, practice
84
Cogent business & management
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
82
Services marketing quarterly
75
Service business
66
Asia Pacific journal of marketing and logistics
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Journal of service research : JSR
62
Psychology & marketing
59
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
55
Journal of strategic marketing
53
Journal of service management
52
The TQM journal : the international review of organizational improvement
47
The international journal of bank marketing : IJBM
45
Tourism management perspectives : TMP
45
European journal of marketing : EJM
44
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of the Academy of Marketing Science
44
Journal of air transport management
41
Total quality management & business excellence
40
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
38
International journal of electronic marketing and retailing : IJEMR
37
Managing service quality : MSQ ; an international journal
37
The international review of retail, distribution and consumer research
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
International journal of quality and service sciences
35
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic customer relationship management : IJECRM
34
The journal of business & industrial marketing
34
International journal of services, economics and management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
International journal of retail & distribution management
31
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ECONIS (ZBW)
8,291
EconStor
7
OLC EcoSci
7
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1
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1
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
3
Measurement
and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
6
Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
Saved in:
7
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
8
How do you measure what you can't define? : the current state of loyalty
measurement
and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
9
Measuring customer experience in banks : scale development and validation
Garg, Ruchi
;
Rahmen, Zillur
;
Qureshi, M. N.
- In:
Journal of modelling in management
9
(
2014
)
1
,
pp. 87-117
Persistent link: https://www.econbiz.de/10010339081
Saved in:
10
Fans' brand commitment to basketball teams : establishing the validity and reliability of a new multidimensional scale
Shuv-Ami, Avichai
;
Thrassou, Alkis
;
Vrontis, Demetris
- In:
Journal of customer behaviour
14
(
2015
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10011551003
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