Quality and Student's Satisfaction. From the Higher Education (HE) perspective, this study provides an empirical validation of …-service quality is essential for future enhancement of existing information systems in the higher education institutions. …

students' perceptions of university sustainability including their expectations about and satisfaction with the efforts that … universities make towards sustainability. This paper proposes a new approach that combines the sustainable university scale …, developed by the authors, with the importance-performance analysis to identify key areas of university sustainability. To …

and mathematics (STEM) and information communication (IC) students of the University of Rijeka Departments on students … of the University of Rijeka Departments using Google Docs Forms. The findings provide some important insights into how … the service quality impacts the students' satisfaction and word-of-mouth, in a Croatian higher education context. A high …

Objective – This paper uses SERVQUAL to assess service quality in distance education institutions in Malaysia and … learning” concept in distance education. Type of Paper: Empirical …

. We use the Kano model on a pilot sample of respondents at an institution of higher education. Our results showed that …