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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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Maximizing customer satisfaction through an online recommendation system : a novel associative classification model
Jiang, Yuanchun; Shang, Jennifer; Liu, Yezheng - In: Decision support systems : DSS ; the international journal 48 (2009/10) 3, pp. 470-479
Persistent link: https://www.econbiz.de/10003952462
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Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
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A novel approach to regression analysis for the classification of quality attributes in the Kano model : an empirical test in the food and beverage industry
Chen, Li-fei - In: Omega : the international journal of management science 40 (2012) 5, pp. 651-659
Persistent link: https://www.econbiz.de/10009511167
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Deviant customer behaviour : a perceived classification
Kurtulmuşoğlu, Feride Bahar; Altıntaş, Murat Hakan; … - In: The marketing review 15 (2015) 4, pp. 483-502
Persistent link: https://www.econbiz.de/10011551339
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Domain adaptation for sentiment classification in light of multiple sources
Fang, Fang; Dutta, Kaushik; Datta, Anindya - In: INFORMS journal on computing : JOC 26 (2014) 3, pp. 586-598
Persistent link: https://www.econbiz.de/10010399738
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New approach based on proximity/remoteness measurement for customer classification
Akhyani, Fatemeh; Birjandi, Alireza Komeili; Sheikh, Reza; … - In: Electronic commerce research 22 (2022) 2, pp. 267-298
Persistent link: https://www.econbiz.de/10013263019
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Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie; Almanza, Barbara; Frash, … - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
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A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.; Navarro García, Antonio; … - In: Journal of business research : JBR 101 (2019), pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
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Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus
Gavareshki, Mohammad Hosein Karimi; Dabestani, Reza; … - In: International journal of management concepts and … 12 (2019) 2, pp. 103-116
Persistent link: https://www.econbiz.de/10012105427