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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Satisfaction
11,118
Zufriedenheit
9,897
Lebensqualität
4,411
Quality of life
4,398
Customer satisfaction
2,852
Consumer behaviour
2,222
Konsumentenverhalten
2,102
Relationship marketing
1,962
Beziehungsmarketing
1,892
Deutschland
1,748
Germany
1,726
Job satisfaction
1,533
Arbeitszufriedenheit
1,532
Service quality
1,481
Dienstleistungsqualität
1,395
satisfaction
1,393
Schätzung
1,113
Estimation
1,110
Customer loyalty
1,052
Kundenbindung
953
Customer retention
934
Sozialer Indikator
796
Social indicator
793
Welt
770
World
770
Health
760
Gesundheit
744
Income
611
Einkommen
609
United Kingdom
593
Großbritannien
583
life satisfaction
582
Theorie
555
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552
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550
Messung
549
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538
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531
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Han, Heesup
21
Svensson, Göran
16
Prentice, Catherine
10
Roberts-Lombard, Mornay
9
Sirgy, M. Joseph
9
Wong, IpKin Anthony
9
Bilgihan, Anil
8
Casidy, Riza
8
Grégoire, Yany
8
Mattila, Anna S.
8
Gil Saura, Irene
7
Hyun, Sunghyup Sean
7
Jang, Soocheong
7
Ladeira, Wagner Junior
7
Rodríguez del Bosque, Ignacio A.
7
Santini, Fernando de Oliveira
7
Van Vaerenbergh, Yves
7
Verhoef, Peter C.
7
Lee, Wang-Sheng
6
Loureiro, Sandra Maria Correia
6
Petrick, James F.
6
Pérez, Andrea
6
Su, LuJun
6
Aksoy, Lerzan
5
Ali, Faizan
5
Balaji, M. S.
5
Cervera-Taulet, Amparo
5
Chi, Christina Geng-Qing
5
Deshwal, Pankaj
5
Høgevold, Nils M.
5
Keiningham, Timothy
5
McKinnish, Terra G.
5
Mostafa Rasoolimanesh, S.
5
Mostert, Pierre
5
Rather, Raouf Ahmad
5
Ringle, Christian M.
5
Sampaio, Cláudio Hoffmann
5
San-Martín, Sonia
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Uysal, Muzaffer
5
Yu, Grace B.
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National Bureau of Economic Research
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Nomos Verlagsgesellschaft
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Springer Fachmedien Wiesbaden
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Technische Universität Hamburg
2
Center for Service Excellence
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
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Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Förderverein für Marketing an der Universität Hohenheim
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
108
International journal of hospitality management
83
Journal of business research : JBR
70
Journal of travel and tourism marketing
41
Journal of hospitality marketing & management
39
Tourism management : research, policies, practice
38
The journal of services marketing
37
International journal of contemporary hospitality management
32
The service industries journal
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Services marketing quarterly
29
Cogent business & management
27
Service business
27
Tourism management perspectives : TMP
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Journal of service management
20
Tourism analysis : an interdisciplinary tourism & hospitality journal
20
Asia Pacific journal of marketing and logistics
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Journal of strategic marketing
18
Psychology & marketing
17
The international journal of bank marketing : IJBM
17
International journal of quality & reliability management
16
Journal of Asian finance, economics and business : JAFEB
16
Journal of service research : JSR
15
Journal of vacation marketing
15
The TQM journal : the international review of organizational improvement
15
The international review of retail, distribution and consumer research
15
Total quality management & business excellence
15
International journal of services, economics and management
14
Journal of the Academy of Marketing Science
14
International journal of bank marketing
13
Journal of hospitality and tourism insights
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Journal of service theory and practice : JSTP
13
International journal of business information systems : IJBIS
12
Journal for global business advancement : JGBA
12
The journal of business & industrial marketing
12
International journal of services and operations management : IJSOM
11
Journal of air transport management
11
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ECONIS (ZBW)
2,600
EconStor
2
RePEc
1
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1
What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching
;
Ho, Ching Wei
;
Lii, Yuan-Shuh
- In:
Journal of Asia Pacific business
17
(
2016
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
Saved in:
2
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
3
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
4
Effect of service recovery on customers' perceived justice,
satisfaction
, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
5
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
6
The effects of perceived justice and experience on service recovery
satisfaction
and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
7
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
Saved in:
8
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
9
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
10
Brand credibility and customer-based brand equity : a service recovery perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
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