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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran; Kim, Min-su - In: Service business 6 (2012) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10009614004