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~subject:"Kundenzufriedenheit"
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Consumers' emotional responses...
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Kundenzufriedenheit
Consumer behaviour
40
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Hotel industry
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Hotellerie
24
USA
24
United States
24
Customer satisfaction
21
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16
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16
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16
Emotion
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Miao, Li
9
Magnini, Vincent P.
7
Kim, Seontaik
4
Mattila, Anna S.
3
Crotts, John C.
2
Huang, Zhuowei
2
Hyun, Sunghyup Sean
2
Kim, Insin
2
Zehrer, Anita
2
Aattila, Anna S.
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Adler, Howard
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Almanza, Barbara
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Anaya, Gerardo Joel
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Assaf, A. Georges
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Behnke, Carl
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Fan, Alei
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Fu, Xiaoxiao
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Honeycutt, Earl D.
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Jeon, Sang Mi
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Kara, Derya
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Karande, Kiran
1
Kim, Peter Beomcheol
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Kim, Seongseop
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Krawczyk, Matthew
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Kruesi, Michael Alexander
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Lehto, Xinran Y.
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Line, Nathaniel D.
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Magnini, Vincent
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Mathe, Kimberly
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International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Advances in Tourism Ser.
1
Business horizons
1
Journal of business research : JBR
1
Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
20
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1
The impacts of descriptive food names on consumer impressions
Kim, Seontaik
;
Magnini, Vincent P.
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293878
Saved in:
2
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
3
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
5
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
6
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
7
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
8
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
9
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
10
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
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