Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of TQM practices on...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Quality management
32
Qualitätsmanagement
32
Service quality
29
Dienstleistungsqualität
27
Iran
26
Customer satisfaction
25
Kano model
14
Lieferkette
13
Supply chain
13
Performance measurement
12
Performance-Messung
12
Multi-criteria analysis
11
Multikriterielle Entscheidungsanalyse
11
Beziehungsmarketing
10
Relationship marketing
10
AHP approach
9
AHP-Verfahren
9
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Hotel industry
8
Hotellerie
8
Innovation management
8
Innovationsmanagement
8
Product design
7
Consumer behaviour
6
Innovation
6
Konsumentenverhalten
6
Manufacturing industries
6
Measurement
6
Messung
6
New product development
6
Produktgestaltung
6
Stahlindustrie
6
Steel industry
6
Brand management
5
Data envelopment analysis
5
Data-Envelopment-Analyse
5
Flexibles Fertigungssystem
5
Human Resource Management
5
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Article in journal
20
Aufsatz in Zeitschrift
20
Case study
1
Fallstudie
1
Language
All
English
20
Author
All
Shahin, Arash
20
Dabestani, Reza
3
Saljoughian, Mohammad
3
Balouei Jamkhaneh, Hadi
2
Shirouyehzad, Hadi
2
Abedi, Saeed
1
Akasheh, Sajad
1
Attafar, Ali
1
Dehghan, Ali
1
Goujani, Afshin Jahanbazi
1
Harsij, Hossein
1
Hosseini Cheryani, Sayedeh Zahra
1
Iraj, Elham Bagheri
1
Isfahani, Ali Nasr
1
Janatyan, Nasibeh
1
Kamali, Ahmad
1
Kheradmandnia, Manouchehr
1
Mahdavi, Zahra
1
Mohammadi, Somaye
1
Mohseni, Nematollah
1
Nourmohammadi, Ali
1
Qazi, Mahmoud Reza Rahbar
1
Ranjbar, Mohammad Javad
1
Reza Jalilvand, Mohammad Reza
1
Safari, Ali
1
Shahin, Reza
1
Shahiverdi, Somayeh Mohammadi
1
Shahmohammadi, Faramarz
1
Shahrestani, Hossein Vaez
1
Shekarchizadeh, Ahmadreza
1
Vosta, Leila Nasrolahi
1
Yazdani, Bita
1
Zairi, Mohamed
1
Zenouzi, Bahman
1
Zolfaghari, Samira
1
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
7
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of services and operations management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Infrastructure and core QM, human resource results and customer satisfaction : the case of Iranian auto-industry part suppliers
Yazdani, Bita
;
Attafar, Ali
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 78-98
Persistent link: https://www.econbiz.de/10011577580
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
3
Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash
;
Shahiverdi, Somayeh Mohammadi
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
Saved in:
4
Examining the relationship between branding and customers' attitudes toward banking services : empirical evidence from Iran
Reza Jalilvand, Mohammad Reza
;
Shahin, Arash
;
Vosta, …
- In:
International journal of Islamic and Middle Eastern …
7
(
2014
)
2
,
pp. 214-227
Persistent link: https://www.econbiz.de/10011335125
Saved in:
5
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
6
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
7
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
8
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
9
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
