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Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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The role of coping in salespeople’s satisfaction and its effect on salespeople’s ethics
Srivastava, Rajesh V. - In: Business ethics and leadership : BEL 3 (2019) 1, pp. 118-123
Persistent link: https://www.econbiz.de/10012054688
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Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
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The role of impulsivity and financial satisfaction in a moderated mediation model of consumer financial resilience and life satisfaction
Muhammad Sohail Tahir; Shahid, Ahmad Usman; Richards, … - In: International journal of bank marketing 40 (2022) 4, pp. 773-790
Persistent link: https://www.econbiz.de/10013396408
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Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley; Hochstein, Bryan; Rouziou, Maria; … - In: Journal of personal selling & sales management : JPSSM 39 (2019) 1, pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers : exploring the mediating role of customer-oriented behaviors
Lussier, Bruno; Hartmann, Nathaniel N. - In: Industrial marketing management : the international … 62 (2017), pp. 160-170
Persistent link: https://www.econbiz.de/10011707104
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Theoretical constituents of relatedness need satisfaction in senior executives
Mueller, Marcus B.; Lovell, Geoff P. - In: Human resource development quarterly 26 (2015) 2, pp. 209-229
Persistent link: https://www.econbiz.de/10011307835
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How reward satisfaction affects employees' turnover intentions and performance : an individual differences approach
De Gieter, Sara; Hofmans, Joeri - In: Human resource management journal 25 (2015) 2, pp. 200-216
Persistent link: https://www.econbiz.de/10011308937
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The role of trait core confidence higher-order construct in self-regulation of performance and attitudes : evidence from four studies
Stajkovic, Alexander D.; Lee, Dongseop; Greenwald, … - In: Organizational behavior and human decision processes : … 128 (2015), pp. 29-48
Persistent link: https://www.econbiz.de/10011342214