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Kundenzufriedenheit
Consumer behaviour
82,883
Konsumentenverhalten
80,403
Experiment
43,950
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24,051
Theorie
23,464
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23,064
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21,796
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13,880
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13,868
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10,010
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9,155
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9,125
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7,896
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7,771
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7,757
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7,730
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7,415
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7,309
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6,980
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6,824
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6,812
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6,771
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6,644
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6,609
sustainability
6,605
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5,858
Online-Handel
5,712
Online retailing
5,700
Social Web
5,232
Social web
5,230
Recycling
4,996
Welt
4,841
World
4,780
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4,701
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4,686
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4,621
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4,613
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4,564
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Han, Heesup
55
Mattila, Anna S.
25
Usman, Osly
20
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
16
Jang, Soocheong
14
Aksoy, Lerzan
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Gil Saura, Irene
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gursoy, Dogan
9
Huber, Frank
9
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9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
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9
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9
Sparks, Beverley
9
Sreejesh, S.
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
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2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
321
International journal of hospitality management
189
Journal of business research : JBR
158
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
61
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
40
Journal of service management
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
Journal of hospitality and tourism insights
28
International journal of retail and distribution management
27
Journal of retailing
27
The TQM journal : the international review of organizational improvement
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services and operations management
25
International journal of services, economics and management
25
Total quality management & business excellence
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ECONIS (ZBW)
5,688
EconStor
5
OLC EcoSci
1
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1
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5,694
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1
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
2
Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of
motivation
during COVID-19
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chakraborty, Subhayan
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
Saved in:
3
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
4
A critical evaluation of sustainable tourism from the integrated perspective : conducting moderated-mediation analysis
Liu, Chih-Hsing Sam
;
Horng, Jeou-Shyan
;
Chou, Sheng-Fang
- In:
Tourism management perspectives : TMP
16
(
2015
),
pp. 43-50
Persistent link: https://www.econbiz.de/10011415013
Saved in:
5
Role of user-created programs in online game consumer behavior
Kim, Sang Jin
;
Kim, Kyung Hoon
;
Lee, Chang Han
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
3
,
pp. 217-226
Persistent link: https://www.econbiz.de/10011594169
Saved in:
6
Prosocial customer in the public sector : a PLS-SEM analysis applied to blood donation (active donors)
Robaina-Calderín, Lorena
;
Martín-Santana, Josefa D.
; …
- In:
Socio-economic planning sciences : the international …
86
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014282465
Saved in:
7
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
8
Determinants of sustainable behavior of firms and the consequences for customer satisfaction in hospitality
Koch, Julia
;
Gerdt, Sven-Olaf
;
Schewe, Gerhard
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293785
Saved in:
9
The relationship between
sustainability
and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Gerdt, Sven-Olaf
;
Wagner, Elisa
;
Schewe, Gerhard
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 155-172
Persistent link: https://www.econbiz.de/10012128583
Saved in:
10
Please clap! : how customer service quality perception affects the authenticity of
sustainability
initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
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