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Kundenzufriedenheit
Relationship marketing
26,165
Beziehungsmarketing
25,491
Mathematische Optimierung
24,594
Mathematical programming
24,557
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23,242
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23,050
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5,449
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4,114
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3,958
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3,949
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Brand management
2,573
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2,570
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2,385
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2,375
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2,334
Supplier relationship management
2,333
Stochastischer Prozess
2,198
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2,175
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2,048
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2,047
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2,018
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Han, Heesup
33
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22
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20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
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Quach, Sara
11
Wieseke, Jan
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Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
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Larivière, Bart
9
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Dpunkt.Verlag <Heidelberg>
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Freie Universität Berlin
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IGI Global
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International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Tartu Ülikool
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Technische Universität Dresden
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Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
44
Service business
44
Services marketing quarterly
43
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
European journal of marketing : EJM
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
5,398
EconStor
5
OLC EcoSci
4
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1
Quantification and integration of Kano's model into QFD for optimising product design
Ji, Ping
;
Jin, Jian
;
Wang, Ting
;
Chen, Yizeng
- In:
International journal of production research
52
(
2014
)
21
,
pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241
Saved in:
2
The impact of the location and infrastructure of organisation on competitive advantage : analysis in the light of qualitative factors
Ząbek, Janusz
- In:
International journal of economic policy in emerging …
16
(
2022
)
2/3/4
,
pp. 303-317
Persistent link: https://www.econbiz.de/10014308140
Saved in:
3
An empirical study on the effects of an enterprise fan page
Shang, Shari S. C.
;
Hsu, Wei-Yen
;
Tseng, Hsiao-Ting
; …
- In:
Journal of organizational computing and electronic commerce
28
(
2018
)
3
,
pp. 252-268
Persistent link: https://www.econbiz.de/10011918141
Saved in:
4
Low cost airport terminal locations and configurations
Hanaoka, Shinya
;
Saraswati, Batari
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 314-319
Persistent link: https://www.econbiz.de/10009408958
Saved in:
5
An online community-based dynamic customisation model : the trade-off between customer satisfaction and enterprise profit
Wang, Yu
;
Wu, Jiacong
;
Lin, Li
;
Shafiee, Sara
- In:
International journal of production research
59
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012425087
Saved in:
6
Convenience im Einzelhandel der Bau- und Heimwerkerbranche - eine Replikation der Studie von Reith
Schröder, Hendrik
;
Weber, Maximilian
;
Knobloch, Christian
- In:
Betriebswirtschaftliche Forschung und Praxis : BFuP
72
(
2020
)
3
,
pp. 289-312
Persistent link: https://www.econbiz.de/10012253331
Saved in:
7
Understanding guest satisfaction with urban hotel location
Yang, Yang
;
Mao, Zhenxing
;
Tang, Jingyin
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011915375
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8
A reliable location design of unmanned vending machines based on customer satisfaction
Wang, Mozhu
;
Yao, Jianming
- In:
Electronic commerce research
23
(
2023
)
1
,
pp. 541-575
Persistent link: https://www.econbiz.de/10014251729
Saved in:
9
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
10
The role of consumer happiness in relationship marketing
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
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