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~subject:"Kundenzufriedenheit"
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Value in healthcare : mobilizi...
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Kundenzufriedenheit
Service quality
21,605
Gesundheitswesen
21,197
Dienstleistungsqualität
20,854
Health care system
18,617
Health care
16,297
Gesundheitsversorgung
15,591
Gesundheitspolitik
12,545
Health policy
10,429
Gesundheitskosten
10,422
Health care costs
10,048
USA
7,741
United States
7,279
Mobilkommunikation
6,955
Mobile communications
6,915
Customer satisfaction
6,647
Consumer behaviour
6,220
Konsumentenverhalten
6,181
Deutschland
5,926
Germany
5,062
Krankenhaus
5,059
Hospital
4,902
Gesundheitsvorsorge
4,647
Theorie
4,412
Gesundheit
4,331
Preventive care
4,329
Theory
4,324
Relationship marketing
4,319
Beziehungsmarketing
4,307
Health
4,289
Krankenversicherung
3,087
Qualitätsmanagement
3,034
Quality management
2,956
Health insurance
2,934
Coronavirus
2,711
Welt
2,693
Gesetzliche Krankenversicherung
2,667
World
2,645
Gesundheitsökonomik
2,585
Health economics
2,575
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Undetermined
3,017
Free
1,127
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Article
5,660
Book / Working Paper
801
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Graue Literatur
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58
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56
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52
Konferenzbeitrag
52
Thesis
37
Case study
27
Fallstudie
27
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
11
Aufsatzsammlung
7
Conference proceedings
5
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4
Sammlung
4
Bibliografie
3
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3
Ratgeber
3
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2
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2
Bibliography
1
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1
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1
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1
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English
6,328
German
132
Italian
2
French
1
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Han, Heesup
36
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gustafsson, Anders
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Ryu, Kisang
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Chua, Bee-Lia
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
227
International journal of hospitality management
213
Journal of business research : JBR
145
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
105
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
86
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
63
Service business
62
Cogent business & management
59
International journal of quality and service sciences
57
International journal of services and operations management
56
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
39
International journal of services and operations management : IJSOM
37
Quality management journal : QMJ
37
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
31
Journal of strategic marketing
31
Journal of service research
30
Journal of the Academy of Marketing Science
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Psychology & marketing
27
Tourism management perspectives : TMP
27
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
International journal of electronic customer relationship management : IJECRM
25
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ECONIS (ZBW)
6,452
EconStor
6
OLC EcoSci
3
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1
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1
Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan
;
Davies, Allyson Ross
;
Ware jr., John E.
-
1982
Persistent link: https://www.econbiz.de/10000011500
Saved in:
2
Medical insurance and expenditure thresholds for Vietnamese patient satisfaction with healthcare services
Quan Hoang Vuong
;
Vuong, Thu-Trang
-
2016
Persistent link: https://www.econbiz.de/10011716073
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
5
Does the healthcare decentralization provide better public health security capacity and health services satisfaction?
Durmuş, Veli
- In:
Journal of health organization and management
38
(
2024
)
2
,
pp. 209-226
Persistent link: https://www.econbiz.de/10014636497
Saved in:
6
The role of patient satisfaction in hospitals' medicare reimbursements
Liu, Lu
;
Gauri, Dinesh Kumar
;
Jindal, Rupinder P.
- In:
Journal of public policy & marketing
40
(
2021
)
4
,
pp. 558-570
Persistent link: https://www.econbiz.de/10012660199
Saved in:
7
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
8
The effect of patient quality measurements and HCAHPS patient satisfaction on hospital reimbursements
Chen, Hui-Chuan
;
Cates, Tommy
;
Taylor, Monty
- In:
Human systems management : HSM
42
(
2023
)
4
,
pp. 419-433
Persistent link: https://www.econbiz.de/10014342107
Saved in:
9
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
10
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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