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Perceived crime and violence : effects on winter migrants
Simpson, Penny; Cruz-Milán, Oliver; Gressel, Justin - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 597-609
Persistent link: https://www.econbiz.de/10010400554
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Including vulnerable groups in financial services : insights from consumer satisfaction
Clifton, Judith; Fernández-Gutiérrez, Marcos; García … - In: Journal of economic policy reform 20 (2017) 3, pp. 214-237
Persistent link: https://www.econbiz.de/10011815989
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Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons; Mohan, Mayoor; Rayburn, Steven W. - In: The journal of services marketing 31 (2017) 4/5, pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
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The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang; Liu, Maggie Wenjing; Keh, Hean Tat - In: Journal of business research : JBR 118 (2020), pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
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CSR and CRM : the impact on purchase intentions
Overall, Jeffrey - In: International journal of internet marketing and … 11 (2017) 3, pp. 252-270
Persistent link: https://www.econbiz.de/10011844783
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Immigrants versus nationals : when an intercultural service encounter failure turns to verbal confrontation
Johnson, Guillaume D.; Meyers, Yuvay J.; Williams, Jerome D. - In: Journal of public policy & marketing : JPP & M ; an … 32 (2013), pp. 38-47
Persistent link: https://www.econbiz.de/10009774971
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Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy; Du Toit, Michael - In: International business and economics research journal 13 (2014) 2, pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David; Piqueras-Tomás, Lidia - In: Economic research 32 (2019) 1,1, pp. 66-84
Persistent link: https://www.econbiz.de/10012387510