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Measuring patient satisfaction's relationship to hospital cost efficiency : can administrators make a difference?
Huerta, Timothy R.; Harle, Christopher A.; Ford, Eric W.; … - In: Health care management review : HCM review 41 (2016) 1, pp. 56-63
Persistent link: https://www.econbiz.de/10011421772
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Leading in health care organizations : improving safety, satisfaction, and financial performance
Simons, Tony (contributor); Leroy, Hannes (contributor);  … - 2013
Health care organizations around the world are judged in terms of a health care triple bottom line: ensuring employee and patient safety, maximizing employee and patient satisfaction, and meeting financial goals. Given the increasing burden of chronic diseases, the increasing complexity of...
Persistent link: https://www.econbiz.de/10012050449
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Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
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Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736