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Platform as a Rule Maker : Evidence from Airbnb's Cancellation Policies

Jia, Jian; Jin, Ginger Zhe; Wagman, Liad - National Bureau of Economic Research - 2021

their ecosystems. To better understand the governing role of platforms, we study two Airbnb pro-guest rules that pertain to … guest and host cancellations, using data on Airbnb and VRBO listings in 10 US cities. We demonstrate that such pro …-guest rules can drive demand and supply to and from the platform, as a function of the local platform competition between Airbnb …

Persistent link: https://www.econbiz.de/10012585362

Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior

Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012585666

When positive reviews backfire : the effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences

Zhang, Lu; Wei, Wei; Line, Nathaniel D.; Cheng, Yusi - In: International journal of hospitality management 96 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012585693

Exploring guest response towards service failure in home-sharing : service presence and consumption motivation

Lu, Lu; Mody, Makarand Amrish; Andajigarmaroudi, Saeed - In: International journal of hospitality management 87 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012241810

Host and guest value co-creation and satisfaction in a shared economy : the case of Airbnb

Thaichon, Park; Surachartkumtonkun, Jiraporn; Singhal, … - In: Journal of global scholars of marketing science : … 30 (2020) 4, pp. 407-422

Persistent link: https://www.econbiz.de/10012286212

Experiencing P2P accommodations : anecdotes from Chinese customers

Lyu, Jing; Li, Mimi; Law, Chun Hung Roberts - In: International journal of hospitality management 77 (2019), pp. 323-332

Persistent link: https://www.econbiz.de/10011988585

Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction

Ju, Yongwook; Back, Ki-Joon; Choi, Youngjoon; Lee, Jin-soo - In: International journal of hospitality management 77 (2019), pp. 342-352

Persistent link: https://www.econbiz.de/10011988629

Peer-to-peer interactions : perspectives of Airbnb guests and hosts

Moon, Hyoungeun; Miao, Li; Hanks, Lydia; Line, Nathaniel D. - In: International journal of hospitality management 77 (2019), pp. 405-414

Persistent link: https://www.econbiz.de/10011988666

Customer satisfaction and repurchase intention theory for the online sharing economy

Huarng, Kun-Huang; Yu, Ming-Feng - In: Review of managerial science 13 (2019) 3, pp. 635-647

Persistent link: https://www.econbiz.de/10012099274

Sources of distrust : Airbnb guests' perspectives

Sthapit, Erose; Björk, Peter - In: Tourism management perspectives : TMP 31 (2019), pp. 245-253

Persistent link: https://www.econbiz.de/10012113006