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Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
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Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba; Torres, Edwin; Hua, Nan - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
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The quest for delightful experiences and profitable enterprises : how customer delight impacts financial performance
Torres, Edwin N.; Kizildag, Murat; Lee, Jongwon - In: Journal of service theory and practice 34 (2024) 5, pp. 738-764
Persistent link: https://www.econbiz.de/10015055449
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Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
Hutchinson, Joe; Lai, Fujun; Wang, Youcheng - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 298-308
Persistent link: https://www.econbiz.de/10003838396
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The impact of satisfaction judgment on behavioral intentions : an investigation of golf travelers
Hutchinson, Joe; Wang, Youcheng; Lai, Fujun - In: Journal of vacation marketing : an international journal 16 (2010) 1, pp. 45-59
Persistent link: https://www.econbiz.de/10003944913
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The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos; Hutchinson, Joe; Parsa, H. G. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913