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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hotel industry
3
Hotellerie
3
Dienstleistungsqualität
2
Internet
2
Service quality
2
Viral marketing
2
Virales Marketing
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Australia
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Australien
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Beschwerdemanagement
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Business services
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Complaint management
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Confidence
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Consumer Generated Communication
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Consumer behaviour
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Corporate culture
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Customer satisfaction
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Dienstleistungssektor
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Electronic Word of Mouth
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Firm performance
1
Hospitality
1
Hospitality Management
1
Human Resource Management
1
Knowledge management
1
Knowledge-intensive industry
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Konsumentenverhalten
1
Online Complaints
1
Online Reviews
1
Performance management
1
Performance-Management
1
Personalisierung
1
Personalization
1
Personalmanagement
1
Service Failure
1
Service industry
1
Social Web
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Social web
1
Tourism Management
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Travel Choice
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Browning, Victoria
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So, Kevin Kam Fung
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Sparks, Beverley
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Journal of travel and tourism marketing
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The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
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