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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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The effect of brand personality and brand satisfaction on brand loyalty : a conceptual paper
Alireza Roustasekehravani; Abu Bakar bin Abdul Hamid; … - In: Inventi impact: retailing & consumer services (2015) 2, pp. 105-121
Persistent link: https://www.econbiz.de/10011477223
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena; Abu Bakar bin Abdul Hamid; Ur Rehman, Saif - In: International journal of economics and financial issues … 5 (2015) 1, pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
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Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir; Abu Bakar bin Abdul Hamid; … - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
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The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Kwong, Chee Kueng; Abu Bakar bin Abdul Hamid; Yuhanis … - In: International journal of business excellence : IJBEX 30 (2023) 1, pp. 17-52
Persistent link: https://www.econbiz.de/10014294212
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The effect of brand personality and brand satisfaction on brand loyalty : a conceptual paper
Roustasekehravani, Alireza; Hamid, Abu Bakar Abdul; … - In: Journal of management research 7 (2015) 2, pp. 10-26
Persistent link: https://www.econbiz.de/10010500736
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Is it assortment or overall satisfaction which fires online repatronage intention in the silhouette of social norms?
Prashar, Sanjeev; Verma, Pranay - In: International journal of internet marketing and … 14 (2020) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10012512666
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Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna; Prashar, Sanjeev; Tata, Sai Vijay - In: Service business 15 (2021) 4, pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
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Role of shopping app attributes in creating urges for impulse buying : an empirical investigation using SEM and neural network technique
Gupta, Priyanka; Prashar, Sanjeev; Parsad, Chandan; … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 43-64
Persistent link: https://www.econbiz.de/10012494935