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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
45
Dienstleistungsqualität
43
Consumer behaviour
41
Konsumentenverhalten
39
Customer satisfaction
29
United States
18
Beziehungsmarketing
17
Relationship marketing
17
USA
16
Quality management
15
Qualitätsmanagement
15
Online retailing
11
Online-Handel
11
Fast-food industry
8
Product quality
8
Produktqualität
8
Schnellgastronomie
8
China
7
Customer service
7
E-commerce
7
Hospital
7
Information technology
7
Innovation
7
Internet marketing
7
Krankenhaus
7
Kundenservice
7
Online-Marketing
7
PLS-SEM
7
Brand management
6
Gesundheitsversorgung
6
Health care
6
Management
6
Quality
6
Advertising
5
Bibliometrics
5
Bibliometrie
5
Comparison
5
Electronic Commerce
5
Firm performance
5
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Article
27
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English
27
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Prybutok, Victor R.
24
Qin, Hong
7
Boakye, Kwabena G.
6
Blankson, Charles
5
Prybutok, Gayle
5
Harun, Ahasan
4
Wen, Chao
3
Fang, Jiaming
2
Malik, Aaminah Zaman
2
Paswan, Audhesh
2
Peak, Daniel A.
2
Randall, Wesley S.
2
Senn, William D.
2
Abdullah, A. B. M.
1
Boonme, Kittipong
1
David, Alsius
1
George, Benjamin
1
Gravier, Michael J.
1
Jones, Mary C.
1
Kwon, Junhyuk
1
Landrum, Hollis
1
Liu, Xiaotong
1
McGinnis, Thomas C.
1
Murad, Md. Wahid
1
Natesan, Prathiba
1
Ofori, Kwame Simpe
1
Paswan, Audhesh K.
1
Pavur, Robert J.
1
Rokonuzzaman, Md
1
Rokonuzzaman, Md.
1
Sidorova, Anna
1
Visinescu, Lucian L.
1
Zhang, Xiaoni
1
Zhao, Qilan
1
Zhou, Jun
1
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Quality management journal : QMJ
9
Journal of retailing and consumer services
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of services and standards
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of consumer marketing
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of internet commerce
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
The journal of services marketing
1
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ECONIS (ZBW)
27
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1
Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
2
Linguistic racism in inter-culture service encounter
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
Journal of consumer marketing
40
(
2023
)
5
,
pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
5
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
6
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
7
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
8
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
9
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
10
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
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