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What drives customers towards mobile shopping? : an integrative technology continuance theory perspective
Jain, Nikunj Kumar; Kaul, Dimple; Sanyal, Priyavrat - In: Asia Pacific journal of marketing and logistics 34 (2022) 5, pp. 922-943
Persistent link: https://www.econbiz.de/10013390851
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Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 31 (2016), pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
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Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
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Establishing a strong digital footprint of millennial consumers in banking
Kaul, Dimple; Iyer, Kartik - In: Indian journal of economics & business : IJEB 18 (2019) 1, pp. 13-24
Persistent link: https://www.econbiz.de/10012665809
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A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Journal of internet commerce 14 (2015) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
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E-fulfillment dimensions and its influence on customers in e-tailing : a critical review
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Asia Pacific journal of marketing and logistics 29 (2017) 2, pp. 347-369
Persistent link: https://www.econbiz.de/10011636599
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Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J. - In: Journal of retailing and consumer services 59 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012433719