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A Study on the Effect of Seller Fairness on Customer Empathy and Trust in Online Shopping Focusing on the MZ Generation
Lee, Sun-Ki; Lee, Kyung-Jae - 2023
Purpose – This study examined how service providers effectively respond to consumer complaints in an online shopping environment by applying the fairness theory including distributive, procedural, and interactional fairness.Design/Methodology/Approach – Empirical research was conducted using...
Persistent link: https://www.econbiz.de/10014351593
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Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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Mediating role of emotion in personalised relationship formation : study for patient-physician relationship
Kumar, Praveen; Arora, Ashok Pratap; Gupta, Rajen - In: International journal of Indian culture and business … 8 (2014) 4, pp. 495-518
Persistent link: https://www.econbiz.de/10011282819
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How to satisfy him and her, and get loyalty in mobile commerce shopping application
Panitharn Juntongjin - In: International journal of electronic marketing and … 12 (2021) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
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Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas; Frank, Björn - In: Total quality management & business excellence 30 (2019) 4, pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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Does involvement matter in S-Commerce? : the integrated role of emotion to explain satisfaction and loyalty in S-commerce for low vs high involvement products
Panitharn Juntongjin - In: Cogent business & management 9 (2022) 1, pp. 1-22
This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating …, social commerce construct, perceived usefulness, and emotion. Using the mentioned constructs, this paper successfully …
Persistent link: https://www.econbiz.de/10014433767
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Effects of communicating emotions on consumer perceptions of fairness
Lee, Sooyeon Nikki - 2004
Persistent link: https://www.econbiz.de/10003776858
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043