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Electricity supply management for enterprises in Slovenia
Papler, Drago; Bojnec, Štefan - In: International journal of management & enterprise … 4 (2007) 4, pp. 403-414
Persistent link: https://www.econbiz.de/10003459489
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Customer satisfaction from private utility companies : an explanatory study
Kosteroglou, Eleni-Plousia; Theriou, Georgios; … - In: International journal of business and economic sciences … 9 (2016) 3, pp. 13-23
Purpose -The present study examines the factors that have an impact on “customer satisfaction” in the context of private utility companies. The main purpose of the study is accomplished through the development and the empirical testing of a conceptual framework (research model). The proposed...
Persistent link: https://www.econbiz.de/10011593566
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Customer Satisfaction from Private Utility Companies : An Explanatory Study
Kosteroglou, Eleni-Plousia - 2017
Purpose – The present study examines the factors that have an impact on "customer satisfaction" in the context of private utility companies. The main purpose of the study is accomplished through the development and the empirical testing of a conceptual frame-work (research model). The proposed...
Persistent link: https://www.econbiz.de/10012952044
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The Impact of Privatization on Customers' Satisfaction in Service and Communications Offices of Tabriz
Jaberi, Nasim - 2015
Governments in recent decades perform privatization to receive to high efficiency and economic growth, entrepreneurship … privatization success in customer and offices perspective, this descriptive study wants to investigate the impact of privatization … statistical sample. Data collected through questionnaire analyzed in SPSS software, and results show that privatization increases …
Persistent link: https://www.econbiz.de/10013026829
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The electricity industry reform paradigm in the European Union : testing the impact on consumers
Fiorio, Carlo V.; Florio, Massimo; Doronzo, Raffaele - In: Critical essays on the privatisation experience, (pp. 121-159). 2009
Persistent link: https://www.econbiz.de/10003816369
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Network Effects, Customer Satisfaction and Recommendation on the Mobile Phone Market
Cadet, Thomas - 2012
On mobile phone markets that have reached the maturity stage, customer recommendation becomes a critical focus for operators to attract subscribers from rival operators. Referral propensity is also an indicator of subscriber satisfaction and loyalty. The aim of this paper is to examine the...
Persistent link: https://www.econbiz.de/10013096721
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Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach
Markovic, Suzana - 2012
The purpose of this study is to determine restaurant service quality. The aims are to: assess customers' expectations and perceptions, establish the significance of difference between perceived and expected service quality, identify the number of dimensions for expectations and perceptions...
Persistent link: https://www.econbiz.de/10013106240
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Arousal and Merriment as Decision Drivers Among Young Consumers
Rajagopal, Dr - 2007
Arousal among young consumers plays a key role in buying decisions. One of the challenges for success in retailing is to enhance the in-store ambience to influence the young consumers for prolonged stay in the store for shopping and explore the zone of experience of new products. This paper...
Persistent link: https://www.econbiz.de/10012728743
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An Exploratory Study of the Impact of E-Service Process on Online Customer Satisfaction
Ba, Sulin - 2006
Although extensive academic research has examined the dynamics of interpersonal interactions between service providers and customers, much less research has investigated customer service encounters through technological interfaces such as the Web in electronic commerce transactions. Corporate...
Persistent link: https://www.econbiz.de/10012732462
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Investigating the Impact of Service Quality Dimensions on Reputation and Brand Trust
Esmaeilpour, Majid - 2018
Purpose - The objective of this study was to investigate the impact of service quality dimensions on brand reputation and brand trust in Iran's Saderat Bank. Design/methodology/approach: The present study is applied in terms of objective and results of study and correlational type of...
Persistent link: https://www.econbiz.de/10012922863